Customer Service Representative

2 weeks ago


Bexleyheath, Greater London, United Kingdom EE Retail Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Advisor at EE Retail. As a Retail Advisor, you will be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.

Key Responsibilities

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Develop and maintain a thorough knowledge of our products and services, including EE's latest offers and promotions.
  • Upsell and cross-sell products and services to customers, ensuring they receive the best possible solution for their needs.
  • Contribute to a positive and inclusive store environment, promoting a culture of respect and empathy among colleagues and customers alike.

What We Offer

  • A competitive starting salary of £13.55 per hour, plus an uncapped commission scheme.
  • Huge discounts off EE & BT products, including mobile and broadband services.
  • Support in carving your own career path, with opportunities for professional development and growth.
  • Season Ticket Travel Loan, providing financial assistance for travel to and from work.
  • Volunteering days, allowing you to give back to your local community.
  • Optional Private Healthcare and Dental, protecting you and your family.

Why Join EE Retail?

At EE Retail, we pride ourselves on creating a positive and inclusive work environment, where every individual can thrive. We believe in the importance of diversity, equity, and inclusion, and are committed to fostering a culture of respect and empathy among our colleagues and customers. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you



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