Bilingual Customer Success Manager
1 month ago
Allego is a rapidly growing SaaS technology company headquartered in the metro Boston area, with an additional office in Newcastle, UK and remote workers around the globe. Our technology ensures that sales teams have the skills and up-to-date knowledge needed to excel in every selling situation. With nearly 500,000 users relying on Allego's platform to access learning resources, top-tier sales content, and peer collaboration at the moment of need, we have consistently achieved triple-digit growth year after year.
Job DescriptionAs a Customer Success Manager at Allego, you will be responsible for the high-touch, complete post-sales services lifecycle of a portfolio of Allego customers. You will handle implementation of brand new customers, and through your partnership, guide those customers to expand usage and drive adoption. You will celebrate your customers' success as if it is your own.
Key Responsibilities- Partner with Sales to manage the smooth transition from Sales to Implementation to Expansion and Renewal.
- Act as the product expert, customer advocate, and liaison between your customers and Allego's Product Management team to translate business requirements into product enhancements.
- Execute monthly proactive outreach to clients in order to review usage, opportunities for use case expansion and assess overall level of satisfaction.
- 5 years experience in a fast-paced SaaS client services role, including new customer implementation, onboarding, and ongoing relationship management preferred.
- Strong project management experience in client relations/account management with a consultative approach.
- Strong interpersonal skills with a track record of building positive relationships.
- Highly organized with strong time management abilities, capable of handling multiple projects simultaneously and setting clear expectations.
- Detail-oriented and quality-focused.
- Bachelor's degree or equivalent preferred, but not required.
- Proficient in Google Suite,, and Microsoft Office; experience with Outlook, Excel, Word, and PowerPoint is a plus.
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Bilingual Customer Success Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Allego Full timeUnlock Customer Success with AllegoAllego is a rapidly growing SaaS technology company that empowers sales teams with the skills and knowledge needed to excel in every selling situation. With a platform used by nearly 500,000 users, we've achieved triple-digit growth year after year.Join Our Customer Success TeamAs a Customer Success Manager at Allego,...
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Bilingual Customer Success Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Allego Full timeUnlock Customer Success with AllegoAllego is a rapidly growing SaaS technology company that empowers sales teams with the skills and knowledge needed to excel in every selling situation. With a platform used by nearly 500,000 users, we've achieved triple-digit growth year after year.Join Our Customer Success TeamAs a Customer Success Manager at Allego,...
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Bilingual Customer Success Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Allego Full timeCustomer Success ManagerAllego is a rapidly growing SaaS technology company headquartered in the Boston area, with an additional office in Newcastle, UK and remote workers around the globe. Our technology ensures that sales teams have the skills and up-to-date knowledge needed to excel in every selling situation. With nearly 500,000 users relying on Allego's...
-
Bilingual Customer Success Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Allego Full timeCustomer Success ManagerAllego is a rapidly growing SaaS technology company headquartered in the Boston area, with an additional office in Newcastle, UK and remote workers around the globe. Our technology ensures that sales teams have the skills and up-to-date knowledge needed to excel in every selling situation. With nearly 500,000 users relying on Allego's...
-
Bilingual Customer Success Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Allego Full timeAbout AllegoAllego is a rapidly growing SaaS technology company headquartered in the metro Boston area, with an additional office in Newcastle, UK and remote workers around the globe. Our technology ensures that sales teams have the skills and up-to-date knowledge needed to excel in every selling situation.We have consistently achieved triple-digit growth...
-
Bilingual Customer Success Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Allego Full timeAbout AllegoAllego is a rapidly growing SaaS technology company headquartered in the metro Boston area, with an additional office in Newcastle, UK and remote workers around the globe. Our technology ensures that sales teams have the skills and up-to-date knowledge needed to excel in every selling situation.We have consistently achieved triple-digit growth...
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Customer Success Manager
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full timeAbout UsArctic Wolf is a leading provider of security operations in the rapidly growing field of cybersecurity. Founded in the USA in 2012, our commitment to customer and employee satisfaction has driven our success, with five consecutive years of doubling sales and employee numbers. In 2021, we expanded globally to deliver first-class protection to...
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Customer Success Manager
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full timeAbout UsArctic Wolf is a leading provider of security operations in the rapidly growing field of cybersecurity. Founded in the USA in 2012, our commitment to customer and employee satisfaction has driven our success, with five consecutive years of doubling sales and employee numbers. In 2021, we expanded globally to deliver first-class protection to...
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Customer Success Manager
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