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Account Manager

2 months ago

Exeter, Devon, United Kingdom HR Star Full time
Job Title: Account Manager

We are seeking an experienced Account Manager to join our dynamic marketing agency, HR Star. As an Account Manager, you will be responsible for managing client relationships, ensuring exceptional service delivery across all projects.

Key Responsibilities:

  • Build and maintain strong client relationships through effective communication and project management.
  • Provide support across the business to meet all deliverables, ensuring timely and high-quality project delivery.
  • Ensure all elements of Service Level Agreements (SLAs) are met effectively, driving client satisfaction and loyalty.
  • Monitor internal project deadlines and budgets, communicating potential changes proactively to ensure smooth project execution.
  • Oversee all live projects, ensuring deadlines and budgets are maintained without compromising on quality, and delivering exceptional results to clients.
  • Keep the Senior Account Manager informed of key developments and seek advice where necessary to ensure the best possible outcomes.
  • Brief and liaise with internal teams to meet client expectations, ensuring seamless project delivery.
  • Take creative briefs from clients, ask the right questions, and write clear, effective briefs that meet client needs.
  • Seek proactive opportunities and drive additional projects or services to enhance client relationships and drive business growth.
  • Present and sell creative work to clients, and lead meetings on active projects to ensure client satisfaction and loyalty.

Person Specification:

The ideal candidate will have experience working in a marketing agency with a solid understanding of advertising and marketing principles. You should have a strong track record of working with clients, delivering results under tight deadlines, and being adaptable in a fast-paced environment.

Essential Skills:

  • Personable with strong interpersonal skills, able to build and maintain strong client relationships.
  • Organised, with keen attention to detail and time management, able to prioritize tasks and meet deadlines.
  • Excellent communication skills, both verbal and written, able to communicate effectively with clients and internal teams.
  • Flexible, problem-solving approach with the ability to act independently and make decisions in a fast-paced environment.
  • Ability to manage multiple projects, budgets, and deadlines simultaneously, ensuring smooth project execution and client satisfaction.
  • Experience in marketing with knowledge across various channels, able to develop and implement effective marketing strategies.
  • A valid driving licence and willingness to travel across the UK, including occasional overnight stays, to meet client needs and attend meetings.

What We Offer:

We are a dynamic, award-winning marketing agency known for delivering creative and impactful work. We offer an attractive benefits package designed to support and develop our employees:

  • Flexi-time (work hours between 8:00 AM – 6:30 PM).
  • Hybrid working approach.
  • Above-statutory employer's pension contribution.
  • Company away days and social events.
  • 25 days of annual leave (plus bank holidays).

If you're ready for a fresh challenge and want to take the next step in your career, we'd love to hear from you.