Client Services Coordinator
1 day ago
Join Graduate Management Admission Council (GMAC) as a Client Services Executive and contribute to our mission of ensuring every talented person can benefit from the best business education for them.
About the Role:We are seeking a highly organized and detail-oriented Client Services Executive to support the GMAC Media team in delivering effective client marketing campaigns. As a key member of our team, you will work closely with editorial, marketing, sales, and product teams to ensure seamless client communication and campaign execution.
Key Responsibilities:- Track and execute daily campaign activity for clients, including email marketing, webinar setup, advertising copy chasing, profile updates, and more.
- Coordinate project status from initial stage through to completion, ensuring timely communication between departments and clients.
- Provide regular updates on campaign performance, alerting to delays and potential overruns.
- Pull campaign data from multiple sources to create comprehensive campaign performance reports.
- Attend and contribute to regular production meetings, ensuring effective collaboration with internal stakeholders.
- Monitor processes and suggest improvements to enhance campaign delivery and client satisfaction.
- Build strong relationships with internal stakeholders and clients, ensuring effective communication and issue resolution.
- Create, communicate, and execute project work plans, revising as necessary to meet changing needs and requirements.
- Manage internal and external stakeholder input and requirements, ensuring relevant information is communicated and team members are up to date.
- Utilize CRM, email, and reporting platforms to update content, data, and dashboards as needed.
- Maintain performance tracking and reporting processes, minimizing and mitigating exposure and risk on projects.
- Resolve and/or escalate issues in a timely fashion, ensuring client satisfaction and campaign success.
- Bachelor's degree in media, marketing, or a related field, or equivalent combination of education and experience.
- Experience working in an office and/or client-facing environment.
- Marketing/media experience, either through a degree program or on-the-job work experience.
- Excellent communication, organizational, and project planning skills, with attention to detail.
- Ability to work in a fast-paced, agile environment, with a problem-solving mindset and a keen eye for process improvement.
- Strong analytical and multitasking capabilities, with the ability to work independently and in a team setting.
- Ability to work in-office and/or remotely, according to GMAC's hybrid work environment.
- Experience working on project/program management using tools like Asana and Trello.
- Google Analytics experience.
- Experience with reporting on Excel and building dashboards.
- Email marketing platform knowledge.
- A passion for web, social, and digital technologies.
GMAC is a mission-driven organization committed to promoting graduate management education and attracting a qualified and diverse candidate pool from around the world. We offer a dynamic work environment, with a team of smart thinkers who are resilient, adaptive, and committed to our values.
We are an equal opportunities employer, committed to recruiting, developing, and retaining a diverse group of talented people. We provide equal employment opportunities to all employees and applicants without regard to race, creed, color, religion, national origin, ancestry, age, disability, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
We have implemented a mandatory vaccination policy to ensure a safe office environment. All employees must be fully vaccinated against the COVID-19 virus, with accommodations or exemptions available for medical or religious reasons.
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