Office Administrator

Position: Administrator

Location: Office-based

Working Hours: 37.5 hours per week, Monday to Friday

About the Role:

Hickton Quality Control stands as the leading provider of Clerk of Works services in the UK. We are in search of a detail-oriented individual to become part of our Resource team, ensuring the efficient operation of our onsite activities.

The selected candidate will serve as the primary contact for site inspectors, tasked with guaranteeing that clients receive inspection reports that adhere to our stringent quality standards and are delivered promptly.

We take pride in the excellence of our services, and this role is pivotal in maintaining that standard, allowing the successful candidate to engage in a variety of onsite projects while being part of a supportive and professional team.

Key Attributes:

• Strong communication and interpersonal skills
• Ability to meet deadlines
• Exceptional organizational and writing skills
• Team-oriented with effective collaboration abilities
• Proficient in IT, including Email, Microsoft Word, and Microsoft Excel

Responsibilities:

• Oversee the Reports Received Schedule and follow up on any outstanding submissions
• Conduct audits of Clerk of Works reports in accordance with quality assurance protocols
• Manage our CRM system related to warranty projects
• Disseminate instructions to inspectors and clerks of works
• Maintain communication with clients and Clerk of Works throughout project timelines
• Archive projects and request necessary information
• Coordinate with clients to schedule site inspections
• Solicit testimonials and customer feedback
• Update monthly Key Performance Indicators (KPIs)
• Provide administrative support to both the Resource Team and Warranty Team

This job description outlines the primary duties associated with this position and does not encompass all responsibilities. The post holder may be expected to undertake additional tasks that align with the general nature of the role's responsibilities. The duties outlined are subject to annual review and may be adjusted in response to service developments.

Why Consider This Opportunity:

The Hickton Group consists of multiple businesses, and our organizational structure supports our goal of being a premier multi-disciplinary provider of quality inspection and consultancy services within the construction industry. Being part of our group means engaging in a coordinated approach across various functions, including Commercial Business, Marketing, Resourcing, Finance, Business Support, Operations, and Corporate Governance, all aimed at delivering technical excellence and outstanding service to our clients.

This environment offers greater opportunities for career advancement and personal development within a larger group of companies.

We seek individuals who embody and promote our core values: Quality, Client Focus, Honesty, Integrity, Competency, Teamwork, Development, Accountability, and Exceptional Service.

If you resonate with these values, we offer:

• Competitive salary
• Continuous personal development opportunities
• Health coverage
• Enhanced employer pension contributions
• Holiday accrual scheme
• Access to an online training platform
• A friendly and professional working atmosphere with an open-door policy