Quality Assurance Specialist

1 month ago


Bristol, Bristol, United Kingdom OVO Energy Full time
Job Title: Quality Administrator

Job Summary:

We are seeking a highly organized and detail-oriented Quality Administrator to join our team at OVO Energy. As a Quality Administrator, you will play a crucial role in supporting the delivery of energy efficiency measures to homes by creating process documentation and maintaining records relating to risk and change management.

Key Responsibilities:

  • Document Management: Maintain a document register to control the suite of documentation for the business and support the business in creation and review of processes.
  • Process Creation: Development of process maps and supporting documentation.
  • Support the business in maintaining records relating to risk and change management.
  • Complete assurance reporting.
  • Customer Service: Support Assurance team in handling customer calls and complaints when required (cover as required).

Requirements:

  • Experience in creating process maps and process documentation.
  • Strong IT skills specifically in spreadsheets with ability to create reporting.
  • Strong communication and presentation skills.
  • Ability to work well on own initiative and as part of team.
  • Attention to detail.
  • Self-motivated and assertive.
  • Desirable but not essential: knowledge and understanding of the installation of energy efficiency measures, particularly External Wall Insulation, Cavity Wall Insulation, Underfloor Insulation, Boilers, and Heating Controls & renewables.
  • Desirable but not essential: Knowledge and understanding of the installation of energy efficiency measures and associated regulatory and legal requirements, particularly the Energy Company Obligation and PAS 2030.

What We Offer:

  • Competitive salary between £25,000 and £28,000, depending on your specific skills and experience.
  • Eligibility for an on-target bonus of 15%.
  • Green benefits and progressive policies to help you feel like you belong at OVO.
  • Flex pay: an extra 9% of your salary on top of your core pay to use as you like.

About OVO Energy:

OVO Energy is a leading energy company on a mission to solve one of humanity's biggest challenges, the climate crisis. We believe that everyone belongs at OVO, and we're committed to creating a diverse and inclusive workplace.

How to Apply:

If you're a motivated and detail-oriented individual with a passion for quality assurance, please submit your application. We can't wait to hear from you



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