Veterinary Support Advisor
3 weeks ago
Job Overview
We appreciate your interest in our position at Dechra, a leading global entity in veterinary pharmaceuticals.
Dechra specializes in the creation, production, promotion, and distribution of premium products exclusively for veterinary professionals across the globe.
Our core values are integral to our culture and resonate within our team of nearly 2500 colleagues worldwide. Our guiding principles—( D )edication, ( E )njoyment, ( C )ourage, ( H )onesty, ( R )elationships, and ( A )mbition—drive our daily operations and business practices.
Position Summary
The primary focus of this role is to deliver technical assistance to both internal and external stakeholders regarding Dechra's array of companion animal offerings, collaborating closely with the Sales and Marketing departments.
Key Responsibilities
In this diverse role, the successful applicant will be tasked with:
Providing exceptional technical customer service: Address technical inquiries promptly and efficiently, ensuring thorough documentation and compliance with industry standards to deliver outstanding service. Supporting marketing initiatives: Offer technical insights to the Marketing team to ensure strategies, tactics, and promotional materials are relevant, accurate, and compliant with industry standards. Engage in cross-functional team activities to prepare for and support marketing campaigns. Assisting the sales team: Deliver presentations at continuing professional development (CPD) meetings for veterinary professionals, conveying both technical and commercial information. Collaborate with the Sales team to create technical support strategies for key clients. Conducting training sessions: Provide comprehensive training on existing and new Dechra products to ensure staff have a robust understanding of the offerings, including field training and coaching. Establishing a presence in the industry: Offer technical support at industry events, fostering relationships with key customers, educational institutions, and industry partners. Performing administrative tasks: Complete regular and ad-hoc administrative duties accurately and timely, including preparing monthly summaries of key activities for management review.Ideal Candidate Profile
At Dechra, we value diversity and welcome candidates from all backgrounds. We are particularly interested in individuals who possess:
Strong communication skills with a calm and confident demeanor. Excellent interpersonal abilities to share knowledge and cultivate beneficial relationships. Proficiency in IT, particularly with Microsoft Word, Excel, and PowerPoint. Membership in the Royal College of Veterinary Surgeons. Extensive experience and knowledge of UK companion animal veterinary practices. Familiarity with key therapeutic areas such as endocrinology, dermatology, and anesthesia, supported by relevant continuing education. A high level of energy, enthusiasm, and determination. A valid UK Driving Licence.-
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