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Duty Manager

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom YHA Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at YHA. As a key member of our management team, you will be responsible for supporting the delivery of exceptional customer experiences and ensuring the smooth operation of our hostel.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and ensuring their stay with us is memorable.
  • Team Management: Lead and motivate a team of staff, providing guidance and support to ensure they are equipped to deliver outstanding service.
  • Operations: Assist in the management of hostel operations, including budgeting, forecasting, and ensuring compliance with company policies and procedures.
  • Training and Development: Provide training and development opportunities to staff, ensuring they have the skills and knowledge required to deliver exceptional customer experiences.
Requirements
  • Experience: Proven experience in a customer-facing role, preferably in the hospitality industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Qualifications: Food Safety Level 2 and APLH Level 2 qualifications are desirable, but not essential.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Development: Opportunities for career development and progression within the company.
  • Collaborative Work Environment: A collaborative and supportive work environment, with a team of like-minded individuals.