Lead Site Reliability Engineer

3 weeks ago

London, Greater London, United Kingdom Department for Work and Pensions Full time

Position Overview

Are you adept at managing stakeholder relationships effectively?

Do you enjoy diagnosing issues and creating automated solutions to prevent recurrence?

If this resonates with you, we invite you to explore this opportunity.

In the role of Senior Site Reliability Engineer, you will champion the implementation of SRE best practices throughout our cloud infrastructure.

Leveraging both your interpersonal skills and technical knowledge, you will collaborate with various teams to ensure compliance with standards and governance during the onboarding of our services into the cloud, facilitated by a structured assessment process. This will ensure that our applications serving citizens meet all operational and security requirements for production environments.

Your responsibilities will include executing deployments using established runbooks, investigating production incidents, and providing specialized support to teams in identifying root causes.

You will strive to minimize manual work and enhance automation by developing reliable processes, thereby reducing the time and costs associated with repetitive tasks.

Collaboration with development teams will be key, as you will provide guidance on best practices and ensure that application monitoring is effectively implemented.

Successful candidates will be expected to offer on-call support to assist in service restoration, utilizing runbooks or their technical expertise.

This role may require occasional travel to various digital hubs, with frequency discussed during the selection process.

Please note that this position requires passing a security clearance. For further details, refer to the 'Selection process details'.

Role Responsibilities

The SRE team will empower you to collaborate with application teams across the organization in developing reliable and secure solutions for citizens.

You will engage with development teams from the design phase, ensuring adherence to best practices and departmental standards in building application infrastructure.

Key responsibilities include:

  • Providing expert advice and guidance to internal and external stakeholders.
  • Designing and implementing strategies to enhance application reliability, including runbooks and knowledge transfer to the User Experience Command Centre (UXCC), as well as ongoing SRE strategy development.
  • Managing the error budget in collaboration with product owners and ensuring balanced workload alignment.
  • Acting as the primary contact for investigating and resolving major or complex incidents, ensuring the right expertise is available for effective response.
  • Evaluating the impact of change requests in consultation with stakeholders, providing technical insights and authorizing subsequent changes.
  • Overseeing on-call rotations to ensure all applications have adequate out-of-hours SRE coverage.
  • Coaching and mentoring application development and operations engineers in SRE practices and techniques.
  • Conducting retrospectives for high-priority and major incidents, ensuring timely publication of findings.
  • Regularly soliciting feedback and ideas from stakeholders and team members to foster improvement and innovation.
  • Facilitating interdepartmental discussions and meetings with various external organizations, leading community discussions on SRE best practices within Engineering.

Candidate Profile

When detailing your employment history and personal statement, please highlight your experience in relation to the essential criteria below:

  • * LEAD CRITERIA: Proficiency in scripting to automate processes and eliminate manual tasks, including infrastructure and configuration as code.
  • Experience in building and enhancing CI/CD pipelines.
  • Track record of resolving complex technical incidents.
  • Expertise in reliability engineering, including capacity and performance management through monitoring, logging, and alerting.
  • Familiarity with orchestration platforms and tools for managing containerized applications.
  • Experience engaging with stakeholders at various levels to provide feedback and support.

An initial assessment may be conducted based on the lead criteria outlined above. Candidates who pass this initial assessment will proceed to a comprehensive evaluation.

Benefits

• Employer pension contribution of up to a specified percentage.
• Annual leave entitlement increasing up to 30 days, depending on your working pattern.
• Flexible working arrangements, including hybrid working, job sharing, term-time working, flexi-time, and compressed hours.
• Tailored learning and development opportunities, which may include industry-recognized qualifications, coaching, and mentoring.
• An inclusive and diverse workplace with opportunities to join various staff networks.

Salary Information

Compensation for this role ranges from a specified minimum to a specified maximum.

The maximum salary for this grade is set at a specified amount, with a potential Digital Allowance available for exceptional candidates based on skills and experience.

Offers to successful candidates will be determined based on an assessment of skills and experience demonstrated during the interview process.

Current Civil Servants transitioning to a new role should maintain their existing salary, while those gaining promotion may move to the bottom of the next grade pay scale or receive a specified percentage increase, whichever is greater.

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