ICT Support Specialist

2 weeks ago


Leamington Spa, Warwickshire, United Kingdom In Technology Group Limited Full time
Job Title: ICT Support Officer

We are seeking a highly skilled and experienced ICT Support Officer to join our team at In Technology Group Limited. As an ICT Support Officer, you will be responsible for providing first and second-line technical support to our staff, resolving issues in a timely and efficient manner, and assisting with the management and administration of our servers, desktops, laptops, telephony services, and network infrastructure.

Key Responsibilities:
  • Provide first and second-line technical support to all staff, resolving issues in a timely and efficient manner.
  • Assist with the management and administration of our servers, desktops, laptops, telephony services, and network infrastructure.
  • Develop skills, expertise, and understanding in areas that would improve the delivery of support and management or administration of systems, software, or services.
  • Resolve hardware issues with desktops, laptops, peripherals, and printers to minimize disruption to end users.
  • Network administration and troubleshooting.
  • Liaise with third-party support teams and consultants.
Requirements:
  • A minimum of 3 years' experience in an ICT role.
  • Hold a relevant ICT qualification.
  • Strong Microsoft Office skills.
  • Demonstrable experience of troubleshooting hardware and software problems.
  • Demonstrable experience working with Windows 10, Windows Server, RDS, TCP/IP, DNS, Virtualization (Hyper-V, VMWare, etc).
  • Office 365 administration.
  • Experience of structured cabling and setting up hardware is desirable.
  • Good communication skills and time-keeping.
  • Driving license and access to own car.

If you are a motivated and experienced ICT professional looking for a new challenge, please apply with an up-to-date CV now.



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