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Lead Patient Transport Coordinator

3 months ago

Huntingdon, Cambridgeshire, United Kingdom EMED Group Full time

Join Our Team as a Team Supervisor

We are excited to offer a remarkable opportunity for a Team Supervisor to become a vital part of our organization.

The primary role of the Team Supervisor is to enhance contract execution, manage staffing, uphold conduct, and maintain quality standards. Your focus will always be on delivering exceptional patient care and instilling these values within your team. The Team Supervisor will also provide on-the-ground support for patient transportation as necessary.

Key Responsibilities:

  • Operational Excellence: Ensure outstanding customer service by facilitating the timely departure of Ambulance Care Assistants from the base.
  • Compliance Oversight: Collaborate with the Compliance Team to perform daily, weekly, and monthly health and safety checks, ensuring that all equipment and facilities meet regulatory standards.
  • Fleet Management: Work alongside the Fleet Supervisor to guarantee that all vehicles are roadworthy and conduct regular vehicle inspections to maintain optimal performance and hygiene.
  • Data Integrity: Maintain accurate personal data management systems for all employees to ensure precise payroll and leave records.
  • Performance Metrics: Assist the Contract Manager in achieving key performance indicators, offering innovative suggestions for enhancements.
  • Team Development: Conduct probationary evaluations for Ambulance Care Assistants in accordance with company policies.
  • Training Facilitation: Deliver annual skills development training and perform driving assessments to ensure high-quality patient service delivery.

What We Offer:

  • Competitive annual salary of £27,596.
  • Permanent, full-time position with a commitment of 37.5 hours per week, spread over 5 days.
  • Comprehensive life assurance coverage.
  • Access to 24/7 online/telephone GP consultations and prescription services.
  • Second opinion medical support available.
  • Cash-plan benefits for health-related expenses, including dental and optical care.
  • Unlimited consultations for mental health and physiotherapy.
  • Legal advice on various domestic matters.
  • Financial planning assistance for retirement and tax savings.
  • Recognition for long service with increased annual leave.
  • Internal recognition scheme with financial rewards.
  • Referral incentives for recruitment.
  • Support through the EMED foundation for colleagues and local communities.
  • Paid holiday entitlement and pension scheme.
  • Uniform provision and Employee Assistance Programme for health and wellbeing.
  • Flu vaccination campaigns during the autumn/winter seasons.

Do You Have What It Takes?

  • Experience in a regulated, complex environment, preferably in healthcare logistics.
  • A genuine passion for patient care and service excellence.
  • Strong communication skills, both written and verbal, with the ability to engage effectively at all organizational levels.
  • Commercial awareness and a track record of achieving KPIs in a regulated sector.
  • Proven problem-solving abilities.
  • Capability to mentor and guide team members.
  • Excellent organizational skills with the ability to manage multiple priorities.
  • Attention to detail and the ability to remain calm under pressure.
  • Full UK driving license is required.

About EMED Group:

As the largest Patient Transport and Care Partner to the NHS, EMED Group is committed to providing equal opportunities and fostering an inclusive and safe working environment for all employees.