Delivery Technician
1 week ago
About the Role:
We are seeking a skilled and experienced Delivery Technician to join our team at M&S Harlow. As a key member of our delivery team, you will be responsible for transporting furniture products from warehouses or distribution centres to customers' residences.
Key Responsibilities:
- Perform daily vehicle walk-round checks to ensure roadworthiness and compliance with regulations.
- Comply with tachograph rules and regulations governing driving hours, rest breaks, and working time directives.
- Maintain awareness of road conditions, weather forecasts, and potential hazards to ensure safety.
- Report any accidents, incidents, or near misses to the transport office and/or company management promptly.
- Safely load and unload goods onto and from the vehicle, ensuring proper distribution of weight and securing the cargo to prevent shifting during transit.
- Ensure the security of the vehicle and its contents, including when parked, by using locks, alarms, or other security measures as required.
- Use equipment such as tail lifts, skates, and sack barrows as necessary to facilitate the loading, unloading, and transportation of goods process.
- Plan delivery routes using GPS or maps to optimize efficiency and ensure on-time deliveries.
- Follow traffic laws, safety regulations, and company policies while operating the delivery vehicle.
- Communicate effectively with transport managers, customer service, and other team members to provide updates on delivery progress, delays, or issues encountered during transit.
- Proactively identify and resolve issues that may arise during deliveries, such as incorrect addresses, damaged goods, or customer dissatisfaction.
- Greet customers upon arrival, confirm delivery details, and coordinate the placement of items within the home.
- Interact professionally and courteously with customers during the delivery and collection process.
- Remain patient and courteous when dealing with customers, especially during stressful or challenging situations.
- Pay close attention to detail when handling deliveries, verifying delivery addresses, and ensuring accuracy in documentation.
- Check orders for completeness and accuracy before delivery to avoid errors.
- Have a basic understanding of the products being delivered, including features, specifications, and assembly instructions.
- Ability to provide customers with relevant information and assistance regarding the delivered items.
- Handle furniture items with caution to prevent damage during transit and ensure they are delivered in the same condition as when they left the warehouse.
- Assemble and install furniture items at customers' homes according to manufacturer instructions, if assembly service is provided.
- Maintain accurate delivery records, obtain customer signatures for proof of delivery, and document any delivery exceptions or issues encountered.
- Resolve delivery-related problems, such as navigating tight spaces, moving heavy furniture through doorways, or addressing customer concerns about damaged items.
Essentials:
- Valid and in-date LGV, HGV Class 2 licence or 7.5t grandfather rights licence.
- Valid Digital Tachograph card.
- An up-to-date Driver Qualification Card (Driver CPC).
- A good understanding of Drivers hours, legislation, and WTD.
- No more than 6 points endorsed on your driving licence.
- In-date DBS.
Experience & Key Skills:
- Clear and effective communication skills for conveying delivery information, addressing customer inquiries, and providing updates on delivery status.
- Maintaining a professional demeanour throughout interactions with customers, colleagues, and stakeholders.
- Presenting oneself neatly and adhering to company dress code policies.
- Understanding the importance of delivering exceptional service and striving to exceed customer expectations.
- Effective time management skills to ensure timely deliveries while adhering to delivery schedules and deadlines.
- This role is hands-on, it involves heavy lifting/handling and is full of variety. It is therefore essential that the successful applicant is capable of carrying out this nature of work.
- Flexibility in work hours may be required to accommodate operational needs and respond to emergencies or unplanned events outside of regular business hours.
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