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Senior Project Manager
2 months ago
CMS2 - Critical Maritime Systems & Support is seeking an experienced Senior Project Manager to lead our In Service Support team. As a key member of our organization, you will be responsible for delivering high-quality support services to our customers in the defence industry.
Key Responsibilities- Lead and coach a team of project managers and engineers to provide support and contractual services to our customers.
- Accountable for all in-service project activities, including customer support reporting and project status updates.
- Develop and review project proposals to ensure scope, financial, commercial assumptions, exclusions, and dependencies align with CMS2 company standards.
- Provide line management to project managers and engineers within the In Service Support team.
- Support the ISS Technical Manager in engineering requirements and tasks as needed.
- Manage matrix delivery resources, including engineering, production, and supply chain requirements.
- Manage the UK MOD Support contract, which accounts for approximately 50% of the team's workload.
- Represent the company in customer meetings, identifying issue resolutions and improvements.
- Manage customer escalations and strive to continually improve our services.
- Provide feedback to new design contracts regarding serviceability.
- Ensure robust contractual and project baselines, and effective control management to manage change effectively and deliver business management reporting.
- Drive the project management team to be proactive and work closely with operations and production teams to ensure planning and delivery to customer requirements.
- Promote best practice, support, and develop the team to maximize efficiency and effective delivery.
- Develop and manage Key Performance Indicators (KPIs), contract metrics, risk, and opportunities, optimization, and budget control.
- Customer management and reporting of availability and maintenance contracts.
- Manage customer change requests arising from in-service requests through customer and internal change management processes.
- Identify risks to the contracts and work on appropriate strategies for risk management.
- Monitor customer feedback and equipment performance to identify improvements.
- Excellent communication skills and ability to negotiate and influence others, including building and maintaining effective relationships with multiple stakeholders both internal and external.
- Demonstrable professional knowledge of working in a complex regulated engineering environment.
- Educated to degree level.
- Proven track record of managing contracts/projects to Time, Cost, and Quality.
- Strong presentation skills, confident speaker, and professionally presented.
- Attention to detail, forward planning, and budgeting/financial knowledge.
- Working knowledge of risk and opportunity management and lessons learned processes.
- Commercial and business management awareness.
- Experience of working within the Defence Industry.
- Experience of managing a small team.
- Marine/Shipbuilding/Ship Repair/OEM background highly advantageous.
- Understanding of Matrix Management.
- Previous experience of an ERP/MRP system.
- Knowledge of ISO9001 or a similar QMS.
- Knowledge of UK Health & Safety legislation (IOSH).
- Experience within a lean manufacturing environment.
- The duties of this appointment relate to the UK, but you may be required to travel when required by the Company.
- Candidates must have an existing right to live and work in the UK and not require future visa sponsorship.
- Candidates must have passed UK security clearance to Security Check level or be able to obtain this level.
