Current jobs related to Digital Communications Coordinator - Ashley - Howdens

We are seeking a highly skilled Digital Communications Coordinator to join our team at Howdens. As a key member of our digital trading and merchandising team, you will play a crucial role in maintaining our email channel plan, working closely with stakeholders to build and schedule campaigns for our customer base.

As a Digital Communications Coordinator, you will be responsible for providing daily support to our internal teams, ensuring the smooth operation of our email channel. This will involve maintaining the email channel plan, working with key stakeholders to build and schedule campaigns, and reporting on the performance of our emails to gather learnings and identify opportunities for improvement.

• Customer Reviews Management: Responsible for replying to and tagging customer reviews from Trust Pilot and Google My Business, escalating any issues that require attention.
• Service Reviews and Complaints: Ownership and management of customer complaints, responding within the agreed Service Level Agreement (SLA) and directing to the correct area of the business.
• Weekly Reporting: Responsible for reporting on the amount received across channels and sentiment, highlighting successes and opportunity areas.
• Depot Data Management: Responsible for maintaining the depot data held within our systems, ensuring accurate representation across our website and search engines.
• YEXT Management: Responsible for updating YEXT to ensure depot data is up-to-date, including services offered and new propositions, which aids SEO performance and depot visibility.
• Email Creation and Testing: Responsible for creating email briefs, sign-off process, email creation, and testing.
• Weekly Email Performance Reporting: Weekly reporting on email performance, highlighting successes and opportunity areas, including trading and campaign emails, with a monthly review of performance.
• Depot Support: Supporting depots with email platform questions and seeking opportunities to enhance their knowledge and understanding of email best practice.
• Email Plan Development: Working collaboratively with all key stakeholders across the business to deliver a robust email plan that supports our overarching business objectives, ensuring the plan is communicated to relevant stakeholders.

• Relevant Experience: Relevant and recent experience in email and customer service.
• Customer-Facing Experience: Ideally, you have spent at least a year working in a customer-facing position.
• Commercially Focused Environment: Previous experience of working in a commercially focused environment.
• Technical Skills: Ability to use Microsoft Office, including Excel and Word, experience of using email platforms such as Rant and Rave, and experience of using Google Analytics.
• Organizational Skills: Able to organize and prioritize a large number of tasks.
• Influencing Skills: Strong influencing skills.
• Attention to Detail: High level of attention to detail.
• Flexible Approach: Flexible approach to working with the ability to respond to changing demands and priorities.
• Results-Driven: Results-driven and takes pride in delivering to deadlines.
• Problem-Solving Skills: Flair for problem-solving and being creative.
• Motivated to Learn: Enthusiastic and motivated to learn and develop.

Howdens Joinery is the UK's number one trade kitchen supplier, providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe, making us the first choice for more than 460,000 loyal trade professionals. Last year, our sales reached circa 2.3 billion, and we have an ambitious growth agenda.

As a member of our team, you will have the opportunity to develop within a fast-paced and commercial environment, working with a rewarding organization recognized for excellence in the workplace.