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Lead Service Designer
2 months ago
Job Title: Lead Service Designer - Digital Transformation Expert
About the Role:
We are seeking a highly experienced Lead Service Designer to join our team at CHANGE-IT CONSULTING LTD. As a Lead Service Designer, you will play a crucial role in leading and creating a strategy around Service Design best practices. Your expertise will be essential in introducing the concept of service design from stakeholder analysis to initial research, right through to design concepts.
Key Responsibilities:
- Lead the conversation on improving services with cross-functional teams, including Marketing, Store Operations, Pharmacy, and Digital colleagues, to help save costs and improve the experience for frontstage/backstage colleagues and our customers.
- Lead workshops and research activities to help evaluate and improve current services across the company.
- Work with senior stakeholders to create Service Design blueprints and, where necessary, help to create wireframes and prototypes that effectively communicate a vision to improve a service.
- Sense-making by acting on customer insights from our Insights, UX Research, Data, and Analytics teams to help feed into our conversations with SMEs.
- Lead the way for user-centered design principles and best practices throughout the product development lifecycle.
- Iterate on designs based on user feedback, stakeholder input, and usability findings.
Requirements:
- 4-8 years of professional experience as a Lead/Senior Service Designer.
- Strong portfolio showcasing a range of projects, including case studies on how you lead projects from initiation to completion.
- Expert in tools such as Service Blueprints.
- Experience with user research techniques, usability testing, and user behavior analysis.
- Ability to communicate with senior executives with the ability to articulate design decisions and rationale.
- Ability to evangelize Service Design around the business with a view to introducing user-centered design processes into everything we do.
What We Offer:
As a Lead Service Designer at CHANGE-IT CONSULTING LTD, you will have the opportunity to work on a wide range of projects, collaborate with a talented team, and contribute to the company's mission to deliver innovative solutions to our clients.
