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Senior Customer Support Administrator

3 months ago

Beeston West Yorkshire, United Kingdom Huntress - Leeds Full time £22,500 - £23,500
Position Overview

A dynamic manufacturing organization is seeking a dedicated Administrator/Customer Service Representative to enhance their team in South Leeds.

In this role, you will play a crucial part in the operational success of the sales and customer service division, ensuring the prompt handling of customer orders, inquiries, and requests from both clients and team members.

Key Responsibilities
  • Efficiently process customer orders and inquiries.
  • Utilize Excel for data management and reporting.
  • Contribute to the objectives of the Sales Administration and Customer Service teams.
  • Engage with Key Accounts, adhering to and refining established procedures.
  • Respond to incoming calls, proactively identifying opportunities during marketing initiatives.
  • Maintain and update customer information within ERP and CRM systems.
Required Skills

Proficiency in Microsoft Office Suite, particularly Outlook, Excel, and Word, is essential. Familiarity with Sales-I or similar CRM platforms is a plus.

Employment Details

This is a permanent, full-time position offering a competitive salary range of £22,500 - £23,500, with potential for an increase to £24,000 following the probationary period.

Benefits

We offer an attractive benefits package, including:

  • 28 days of annual leave.
  • Company pension scheme.
  • Life assurance coverage.

Huntress Search Ltd is committed to a diverse and inclusive recruitment process, ensuring equal opportunities for all candidates, regardless of race, sexual orientation, disability, age, or gender.