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Operations Administrator
2 months ago
Job Summary:
We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Office Angels. As a Service Coordinator, you will play a crucial role in ensuring the smooth operation of our client's maintenance services.
Key Responsibilities:
- Pre-planned Maintenance: Plan and schedule maintenance visits for field-based engineers, ensuring efficient allocation of resources.
- Customer Service: Handle customer enquiries and breakdowns over the phone, providing exceptional customer service.
- Coordination: Liaise with engineers on the phone to assist with scheduling and coordination.
- RAMs and Compliance: Prepare Risk Assessment and Method Statements (RAMs) for engineer's site visits and ensure all activities comply with our client's Health, Safety, and Environment (HSE) policies and procedures.
- Administration: Perform various administrative tasks, including logging of information for jobs, accurate input of contact information and updates, and training course administration for engineers.
Requirements:
- Experience: Previous experience in planning pre-planned maintenance or scheduling work is essential.
- Administration Skills: Strong administration skills gained within a similar industry, such as engineering, manufacturing, maintenance, or installation.
- Problem-Solving: Ability to work under pressure and meet tight deadlines, with strong problem-solving abilities and creativity to find effective solutions.
- Organizational Skills: Strong organizational and time management skills, with the ability to work independently and as part of a team.
- IT Skills: Strong IT skills, including proficiency in relevant software and systems.
What We Offer:
- Competitive Salary: A competitive salary ranging from £28,000 to £32,000 per annum, depending on experience.
- Benefits: 26 days holiday + bank holidays, annual bonus, and a dynamic and supportive work environment.
About Us:
Office Angels is an employment agency that puts expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all backgrounds and abilities.
