EAP Telephone Counsellor
3 weeks ago
About the Role
We are seeking a highly skilled and experienced Counsellor/Psychotherapist to join our EAP Clinical Team as an EAP Telephone Counsellor - Clinical Specialist. As a key member of our team, you will play a vital role in providing high-quality clinical support to our clients.
Key Responsibilities
- Conduct Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical pathways, delivering a range of support in our Pathway, which involves Booked Assessment Appointments, In The Moment Support or Booked Single Sessions via telephone and/or video calls.
- Carry out Risk Assessments and follow the Safeguarding and Risk Protocol process.
- Manage a caseload of clients requiring Structured Counselling, which will depend on your contractual hours, as well as the needs of the service.
- Write brief, accurate and concise clinical notes, of all interactions.
- Be integrated into our Support Line Team.
Requirements
- Able to work a minimum of 3x full days per week (at least 1 day based in-office, Glasgow. One day a week is mandatory.) (We will consider, e.g 3 x full days per week = 1 day in-office, 1 day Remote, 1 weekend shift)
- Part time is pro rata salary.
- Be able to cover at least 1 weekend (7.5 hours) and 1 overnight sleeping shift, per month.
- Be an experienced practitioner with a minimum of 300+ clinical hours.
- Be qualified as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP (or similar) registered status
- Be IT literate with good working knowledge of Microsoft Office suite
- Have a strong clinical background, with excellent Assessment skills.
- Able to make sound Clinical decisions, whilst holding Boundaries.
- Be a keen team-player with excellent time management, clinical, communication and organisation skills.
- Keep in mind the needs of clients and the service whilst working under pressure
Desirable
- Have previous EAP/telephone Counselling or time limited assessment experience, ideally in a corporate environment
Benefits
- Full induction training programme, which will be undertaken via Microsoft Teams
- 22 days leave, Bank holidays and your birthday off (pro-rata)
- Supervision covered up to 2 hours per month (pro-rata)
- Monthly 1-2-1's with your line manager
- 24/7 On Call support
- Auto-enrolment pension scheme
- Health Scheme and Employee Assistance Program
- Life insurance Scheme
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