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Academic and Operations Officer
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Academic and Operations Officer
2 months ago
Production Futures is seeking a highly skilled Academic and Operations Officer to join our team. As a key member of our operations team, you will play a vital role in the planning and preparation of events, ensuring seamless execution and exceptional customer experiences.
Key Responsibilities:- Main point of contact for clients to ensure customer expectations are fulfilled.
- Prepare, rig, and de-rig equipment prior to events and be available on-site for technical issues.
- Pro-actively contact clients to develop and build sales potential, interpret technical solutions, and arrange meetings to establish requirements.
- Build and maintain a portfolio of standard set designs/visuals to enable clients to visualize possibilities.
- Maximize sales potential by up-selling services and increasing turnover.
- Participate in capture rate discussions and suggest ways to capture lost business.
- Monitor sales files to review upcoming groups and ensure sales processes are followed.
- Foster good relations with sales team members to maximize new leads and educate the team on services.
- Develop a database of clients and proactively correspond with clients to pursue future business.
- Ensure all areas of responsibility are within budget parameters and negotiate preferential rates.
- Utilize in-house services before outsourcing and be aware of turnover targets.
- In conjunction with the hotel team, develop sales and marketing literature specific to the hotel/venue.
- Report to the hotel/venue and attend weekly staff meetings to ensure communication does not break down.
- Cultivate good relations with hotel/venue staff and create development plans to improve service levels.
- Attend regular meetings with the London office to ensure delegated duties are carried out effectively.
- Create and standardize information systems for equipment movements and requirements.
- Develop dry hire shows and large-scale events with involvement in the tender process and pre-production.
- Build long-term customer loyalty by converting one-off hotel corporate client events to established client accounts.
- Monitor competitor activity and approach clients for future activity.
- Delegate technical responsibility to on-site technicians and ensure duties are achieved within deadlines.
- High School Diploma, Mathematics and English GCSE or equivalent.
- Strong AV/live events experience preferred.
- Previous experience within the Service and Hospitality industry preferred.
- Previous experience of audio-visual experience or equivalent in an educational environment beneficial.
