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Cloud Infrastructure Support Engineer
2 months ago
Are you a seasoned IT professional looking to take on a leadership role in a dynamic and innovative company? We're seeking a highly skilled Lead Infrastructure Support Engineer to join our team at Yunex Traffic.
This is a fantastic opportunity to leverage your technical expertise and leadership abilities to drive the success of our cloud infrastructure and customer systems. As a Lead Infrastructure Support Engineer, you will be responsible for leading a team of experienced engineers in supporting and securing our existing cloud infrastructure, platforms, and customer systems.
Key Responsibilities:
- Lead a team of engineers in integrating cloud infrastructure support and platform activities to align workstreams, enhance collaboration, and drive the continued adoption of Infrastructure as Code (IaC) within our DevOps environment.
- Oversee the technical operation of the infrastructure in all product streams of our live environments, ensuring alignment in delivering and supporting key products and systems.
- Support the operational vision by driving the implementation of platform technologies and automation in customer environments, leading the delivery and integration of both in-house and third-party solutions.
- Champion the integration and adoption of security processes and tools across our operational portfolio, ensuring the team effectively manages vulnerabilities, patches, and updates systems, completes threat risk assessments (TRAs), and understands and mitigates potential threats.
- Facilitate and lead discussions on various technical topics with diverse groups, often navigating challenging timelines and resource constraints.
- Manage hosting costs for operational environments, ensuring cost-saving initiatives are identified, introduced at the design phase, and maintained.
- Collaborate with the Applications Support and MIS team leads to provide technical support to customers, establish and adhere to SLAs, ensure delivery meets KPIs, and provide reports as needed.
- Manage change processes and delivery within operational environments, ensuring adherence to cross-departmental procedures and participating in audits for compliance.
- Guide and mentor team members to enhance their technical expertise and develop their business acumen.
- Define new processes and develop technical documentation, ensuring the team creates, maintains, streamlines, communicates, executes, and adheres to these processes effectively.
- Drive personal development with a focus on technology and applications.
Requirements:
- Demonstrable expert-level experience managing cloud infrastructure and networks.
- Broad and deep knowledge of key AWS services such as VPC, EC2, ECS, EKS, CloudFormation, CloudWatch, etc.
- Ability to understand and master complex technical solutions in both legacy/evolved and native Cloud environments.
- Excellent communication skills and proven ability to explain technical concepts to non-technical audiences.
- Exposure to and some experience with DevOps processes, CI/CD pipelines, IaaS, PaaS, and associated tools (e.g., GitLab, CDK, Terraform).
- Knowledge and experience with databasing and queuing technologies, primarily MySQL/Postgres and Kafka/RabbitMQ/ActiveMQ.
- Exemplary approach to problem-solving through deep, specific technical knowledge of our solutions and customer deployments.
- Ability to comfortably context switch between all technical streams of operational products and systems to ensure personal and team deadlines are achieved.
- Extensive knowledge of Linux and Windows Server operating systems.
- Ability to build relationships with colleagues and customers.
- Ability to own and drive issues and ideas, assess new technologies, learn quickly, develop, and implement solutions.
- Able to work collaboratively with the team and various other teams across the organisation as well as clients/customers.
Benefits:
- Working in a very close-knit team with high staff retention and many years of experience together.
- In-role training and access to an extensive online training platform.
- 26 days holiday, increasing up to 29 days with long service.
- Excellent pension, employer-matched contributions up to 10% of pensionable salary.
- Annual, business performance-related bonus.
- Free onsite parking.
- 37.5 hour working week with flexible arrangements.
- Onsite, subsidised catering and refreshments.
- Flexible benefits to suit your personal needs.
- Investment in personal development and support to membership of professional institutions.
About Yunex Traffic:
We're a leading provider of traffic solutions, dedicated to making a real impact in keeping our roads safe and efficient. We're committed to equality, diversity, and inclusivity and welcome applications from a diverse talent pool.
