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Lead Platform Support Specialist

2 months ago

Milton Keynes, United Kingdom Synapri Full time

Position Overview:
A Senior Platform Support Engineer is sought by a prominent broadcasting and media organization. This role is pivotal in a collaborative team dedicated to supporting a diverse array of custom software applications while pinpointing enhancement opportunities to guarantee both resilience and scalability.


Role Focus:
This position is not focused on customer support; rather, it emphasizes analytical problem-solving and the ongoing enhancement of the application suite. Responsibilities include overseeing the major incident review process, diagnosing root causes of incidents, and collaborating with developers to facilitate and implement solutions.


Candidate Profile:
The ideal candidate will possess a logical and proactive approach, adept at detecting faults within the application suite that may lead to potential incidents.


Technical Environment:
The organization operates within a Microsoft ecosystem, seeking an individual with expertise in Azure PaaS cloud services, foundational scripting knowledge, and experience with either Linux or Windows operating systems.


Essential Qualifications:
* Minimum of 5 years of experience in business applications

  • Proven experience in an Azure environment
  • Demonstrated success in proactively enhancing software applications
  • Extensive experience in incident management and supporting major incident review processes
  • Expertise in implementing, monitoring, and alerting on solutions
  • Familiarity with basic scripting languages (Python, PowerShell, Bash)
  • Strong problem-solving capabilities
Offering a hybrid working model with a competitive salary and a comprehensive benefits package.