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Trainee Retail Manager
2 months ago
Become a Part of the UK's Premier Wine Retailer
Majestic Wine is seeking enthusiastic, motivated, and ambitious individuals who are eager to advance their careers in a company that is transforming the retail sector.
About Majestic Wine:
As the largest specialist wine retailer in the UK, Majestic Wine boasts an extensive network of stores nationwide. Following a recent transition to private ownership, the company has experienced remarkable growth and evolution, leading to increased market presence, an expanded product selection, a redesigned website, and future growth plans. With a diverse assortment of over 1,000 wines, spirits, and beers available both online and in-store, Majestic is proud of its team of over 1,000 WSET-trained professionals committed to providing outstanding customer service.
The Role:
In the position of Trainee Manager at Majestic Wine, you will be instrumental in assisting your Store Manager to boost sales performance and manage daily store operations. Your primary focus will be on delivering exceptional customer experiences, optimizing key performance indicators (KPIs), and ensuring operational excellence while mentoring and guiding junior team members.
Key Responsibilities:
- Lead the drive for store performance and operations in collaboration with the Store Manager.
- Maximize sales potential and meet KPI objectives through strategic initiatives.
- Provide outstanding customer service to build loyalty and stimulate business growth.
- Offer personalized VIP service to customers, keeping them informed about products and tasting events.
- Share your expertise through engaging customer interactions and tastings.
- Assist in team recruitment, development, and enhancement of product knowledge.
- Ensure the store maintains a high standard of appearance and operational efficiency.
- Identify and implement enhancements to improve store operations.
- Ensure adherence to policies, processes, and training requirements.
- Facilitate effective communication of updates within the store and region.
Knowledge & Skills Required:
- Experience in a fast-paced retail or hospitality setting.
- Proven ability to deliver exceptional customer service.
- Understanding of retail KPIs and strategies for improvement.
- Strong problem-solving and prioritization skills in high-pressure situations.
- Self-driven team player with excellent communication abilities.
- Commitment to continuous improvement and a solution-oriented approach.
- WSET Level 2 Qualification required, with a willingness to pursue WSET Level 3 for career advancement.
- Valid UK/EU/EEA driving license with a clean record.
What's in it for you?
- Competitive salary and performance-based bonuses.
- Up to 20% employee discount on products.
- Opportunities for career advancement and development through in-house training.
- Incentives for global vineyard exploration.
- Company pension plan and life assurance.
- 29 days of holiday including public and bank holidays.
- Access to exclusive wine tasting events.
- Various retail benefits and support services.
- Company policies for maternity, paternity, and adoption leave.
- Comprehensive training provided with ongoing support.
- Company sick pay scheme.
Job Specifics:
- Contract: Permanent.
- Hours: 39 and 45 hours per week contracts available.
