Housekeeping Manager
3 weeks ago
Job Summary
Village Hotels - Wirral is seeking a highly motivated and experienced Housekeeping Manager to lead our housekeeping team. As a key member of our hotel team, you will be responsible for ensuring that our guests receive a clean and comfortable stay.
Key Responsibilities
- Recruit, lead, train, and motivate a talented team of housekeepers to deliver exceptional service.
- Develop and implement cleaning standards and procedures to ensure a high level of cleanliness throughout the hotel.
- Monitor and maintain high standards of cleanliness and hygiene in all areas of the hotel.
- Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
- Conduct regular audits to identify areas for improvement and implement corrective actions.
- Provide excellent customer service and respond to guest complaints in a professional and timely manner.
Requirements
- Previous experience in a similar role, preferably in a hotel or hospitality environment.
- Proven track record of delivering high standards of cleanliness and customer service.
- Excellent leadership and communication skills.
- Ability to work under pressure and prioritize tasks effectively.
- Knowledge of health and safety procedures and protocols.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career development and progression.
- A fun and supportive work environment.
- Discounts on food and drink at Village Hotels.
- Complimentary leisure club membership.
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