Revenue Management Assistant

4 weeks ago

Central London, United Kingdom One Aldwych Full time

Position Overview

At One Aldwych, we pride ourselves on being a truly independent hotel, setting ourselves apart with a unique approach and a welcoming atmosphere. We invite you to join us in crafting memorable experiences for our guests.

Our accommodations are designed to offer more than just a place to stay; each room and suite reflects a modern, stylish aesthetic that embodies the essence of contemporary British hospitality.

Located in the heart of London, we provide our guests with access to a wealth of cultural and entertainment options, making us the ideal choice for those who appreciate the vibrant city life.

Employee Benefits

  • Generous holiday entitlement, increasing with tenure
  • Complimentary overnight stay with dining experience
  • Structured career development with regular feedback
  • £1,000 referral bonus for successful hires
  • 50% discount at our dining establishments
  • Cycle to work scheme or public transport loan
  • Uniform provision and meals during shifts
  • Discounted rates for friends and family
  • Access to employee support services
  • Recognition programs and long service awards

Key Qualifications

  • Our achievements stem from the dedication and high standards of our team members.
  • As a member of our Sales team, you will focus on delivering exceptional and personalized experiences for both guests and colleagues.
  • Attention to detail is crucial; you should be adept at gathering insights from guests and conveying information accurately.
  • Prior experience in a similar capacity or in luxury sales is advantageous.
  • Strong communication skills in English, both written and verbal, along with proficiency in relevant software such as Opera, Adeco, and Microsoft Excel.

Core Responsibilities

  • Support the Director of Sales in organizing networking events, site visits, and familiarization trips.
  • Collaborate closely with the Director of Sales and the Marketing & Communications team to ensure seamless operations within the sales and marketing departments.
  • Coordinate with the marketing team to optimize the presentation of the hotel’s offerings during external engagements.
  • Assist in planning sales trips, including scheduling appointments.
  • Follow up on sales inquiries and identify opportunities for business growth, building a portfolio of accounts.
  • Handle all sales inquiries professionally, ensuring timely and appropriate responses in line with One Aldwych standards.
  • Prepare contracts as needed and submit them to the Director of Sales for review.
  • Work with the Revenue team to ensure timely preparation of new rates for contract renewals.
  • Familiarity with Opera PMS/Sales & Catering is a plus.
  • Utilize Salesforce as a CRM tool to maintain accurate records of account activities and future engagements.
  • Keep Salesforce updated with activities, leads, and outcomes to ensure data integrity.
  • Provide regular updates from our U.S. representation in Salesforce.
  • Prepare reports for monthly sales meetings using Salesforce data.
  • Ensure adequate stock of promotional materials and gifts, coordinating with the Director of Sales and marketing as necessary.
  • Share weekly sales appointments with the front-of-house team to keep them informed.
  • Communicate special reservations from the sales department to operations and reservations teams with precision.
  • Maintain effective communication with front-of-house teams to ensure accurate guest preference records in Opera PMS.
  • Input new trade data into Salesforce as received from relevant departments.

AMRT1_UKCT

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