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2nd Line Support Specialist

2 months ago

Manchester, United Kingdom AJ Bell Management Limited Full time
About the Role

We are seeking a highly skilled 2nd Line Support Specialist to join our team at AJ Bell Management Limited. As a 2nd Line Support Specialist, you will be responsible for handling technical issues and providing support to our customers.

Key Responsibilities
  • Technical Support: Provide technical support to customers via phone, email, and remote access tools.
  • Problem-Solving: Analyze and resolve technical issues in a timely and efficient manner.
  • Documentation: Create and maintain accurate and detailed documentation of technical issues and resolutions.
  • Automation: Develop and implement automation scripts using PowerShell, coding, and APIs.
  • Knowledge Sharing: Share knowledge and best practices with the team to improve overall technical support.
  • Collaboration: Work closely with the Service Desk Team to ensure seamless handovers and effective issue resolution.
About Us

AJ Bell Management Limited is a leading investment platform business in the UK, offering a range of solutions for customers. We are committed to providing excellent customer service and are seeking a talented individual to join our team.

What We Offer
  • Competitive Salary: A competitive salary of £29,000 - £32,000 DOE.
  • Benefits Package: A comprehensive benefits package, including 25 days' holiday entitlement, increasing to 31 days with length of service, and a range of other benefits.
  • Professional Development: Opportunities for professional development and growth within the company.