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Security Operations Manager
1 month ago
Job Reference: /SC/23-09/1305/11
Location: Greenham Trust Newbury
Pay Rate: £18.00
Hours per week: Monday to Friday - 08:00 - 17:00 hours per week
About the RoleWe are seeking a highly skilled and experienced Site Security Manager to join our team at OCS UK & Ireland. As a Site Security Manager, you will be responsible for managing and developing a premier security provision for our clients, ensuring the safety and security of our staff, clients, and assets.
You will have exceptional communication skills, with the ability to develop great working relationships with our staff and clients. You will also have a clear understanding of contract culture and be able to motivate and commit our team members to providing a high-level security service.
Key Responsibilities:- Deliver outstanding customer service to all guests
- Be flexible and adaptable to all tasks or challenges
- Be highly presentable, accountable, and take responsibility and ownership for any tasks identified or allocated
- Ensure all contact, be it internal or external, by telephone, face to face, or any other medium, is clear, courteous, polite, professional, and respectful
- Act with integrity and in the best interests of the Company in a safe, compliant, and ethical manner
- Be resilient to working in the most sensitive environments, dealing with any conflict with a respectful and empathic approach at all times
- Manage the day-to-day running of the security operation, having an overview of multiple sites
- Liaise with the Client to ensure KPIs and SLAs are met and exceeded
- Lead and motivate the security team, ensuring the ethos and core values of the site emanate within their roles and responsibilities
- Ensure all issues and incidents are dealt with and reported on in a timely, professional, and efficient manner to the client and operations manager
- Apply diplomacy and tactfulness at all times in delivering exceptional security customer service
- Ensure that all contract security personnel are aware, have read, and understood the current AI's, client policies, and procedures, and relevant post instructions
- Manage the administration and welfare of the site security team, including induction and continuation training, probation, and setting objectives during annual appraisals
- Ensure there is a robust succession plan in place for all key positions within the team
- Perform administrative duties, including TimeGate scheduling and providing quotes on request from the client
- Applicants must have the right to work in the UK
- Demonstrable experience in the Security industry
- An industry-recognised qualification in management is desirable
- Excellent client-facing skills and proven experience
- Demonstrable experience in people management
- Valid SIA DS front-line licence
- Excellent interpersonal, communication, and customer service skills
- Excellent knowledge of operational security software applications or the ability to acquire such knowledge
- Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
- Reliable, trustworthy, and punctual
- Resilient and calm under pressure, with the ability to multi-task and prioritise to help solve problems and overcome challenges
- Physically able to conduct all responsibilities associated with the roles documented
- Ability to work to instruction and on your own initiative where required
- Computer literate and confident with the use of Microsoft Office programmes
- Flexibility in regard to working practices, hours, and responsibilities
- First Aid at work or the ability to train and retain this qualification
- Operation of CCTV/access control communications in an appropriate manner
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to "CHROMA", our internal colleague-led diversity and inclusion community – join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to "Opportunity", our internal Learning and Development platform
- Required professional membership fees paid for
If you are interested in joining a business that encourages professional development, career progression, and the chance to work with inspirational people, please click apply.
Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)
https://b/form/f3343c912a8643b69cfdc89dc2bbba8f
