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Parking Appeals Coordinator

2 months ago

Streatham, Greater London, United Kingdom Brackenberry Full time

Brackenberry is seeking a dedicated Parking Appeals Coordinator to join our team on a temporary basis. This role involves engaging with a Local Authority to manage and resolve challenges related to disputed Penalty Charge Notices (PCNs) and Fixed Penalty Notices (FPNs). The successful candidate will be responsible for effectively prioritizing their workload while ensuring that all communications are clear and adhere to established standards.

Compensation: £23.83 per hour

Key Responsibilities:

  • Efficiently manage and prioritize tasks
  • Conduct thorough investigations into challenges against disputed PCNs/FPNs
  • Address inquiries related to liability transfers and payments
  • Ensure all written correspondence is in straightforward language
  • Achieve performance targets for quality and quantity

Required Experience:

  • Minimum of 2 years in customer service or administrative roles
  • Proficient in data analysis and investigative processes
  • Capable of thriving in a fast-paced, target-oriented environment
  • Familiarity with various computer systems and databases

Additional Information:

  • Immediate availability or short notice is preferred
  • Eligibility to work in the U.K is essential

Equal Opportunity Statement: Brackenberry is committed to promoting equality in the workplace. If you have any concerns regarding the submission of your CV for this position, please let us know. Ensure your DBS is current or subscribe to the DBS updating service.