IT Hardware Specialist

3 weeks ago

Crawley, West Sussex, United Kingdom CDW UK Full time
About the Role

We are seeking a highly skilled and experienced Field Services Engineer to join our team at CDW UK. As a Field Services Engineer, you will be responsible for providing technical support and maintenance services to our clients across South London.

Key Responsibilities
  • Travel to various client sites to diagnose and repair technical issues with IT equipment, including PCs, laptops, tablets, printers, peripherals, and point of sale systems.
  • Provide IT hardware support for installs, moves, and changes across client sites.
  • Perform on-site installations and troubleshooting of a wide range of products in a software or hardware environment.
  • Obtain and maintain vendor certifications as required by CDW to perform the role.
  • Follow documented procedures and provide constructive feedback for continuous improvement.
  • Adhere to safety and electric static discharge (ESD) precautions.
  • Complete all relevant documentation and provide quality updates as required for each site visit.
  • Participate in the on-call rota, which includes mornings, evenings, and weekends.
  • Provide support services to the wider teams within the Integrated Technology Solutions department.
  • Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary.
Requirements
  • Experience with installing, troubleshooting, and fixing a variety of hardware devices, including end-user computing, PCs, laptops, tablets, printers, and peripherals.
  • Ability to install and configure software as per customer requirements.
  • Hold relevant and current vendor certifications, such as Dell, Lenovo, IBM, and HP.
  • Good all-round understanding of hardware maintenance and break-fix.
  • Hold a full UK driving license.
  • Essential to obtain or hold UK security clearances, such as SC and NPPV3, as required to attend CDW's external and varied customer base.
Essential Attributes
  • Quality-focused with excellent attention to detail.
  • Capable of working independently and remotely on a wide range of products.
  • Methodical and quality-minded with a right-first-time approach to all work, but able to recognize when to request support.
  • Passionate, professional, with a 'can-do' attitude who works on their own initiative or as a team towards agreed common goals.
  • Results-oriented with a track record of success for achieving and exceeding goals.
  • Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces.
About CDW UK

At CDW UK, we pride ourselves on providing exceptional IT solutions and services to our clients. We are committed to fostering a culture of belonging, diversity, and inclusion, where everyone feels valued and empowered to bring their full energy, capabilities, and authenticity to work.

We offer a range of benefits, including life assurance, competitive contributory pension, private medical insurance, enhanced maternity pay, 25 days holiday plus bank holidays, option to buy additional holiday, dental insurance, and season ticket loan.

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