**Warehouse Operations Manager**

5 days ago

Coventry, Coventry, United Kingdom Books Limited Full time

About the Role:

We are seeking a highly skilled and experienced Warehouse Operations Manager to join our team at Books Limited. As a pivotal member of our operations team, you will play a key role in the delivery of our warehouse operations, ensuring the efficient and effective management of our inventory and logistics.

Key Responsibilities:

  • Team Leadership: Directly manage a team of five leaders, providing coaching and support to succeed in their roles, ensuring they have aligned goals, and are performing to expectations.
  • Site Strategy: Support the Site Operations manager in developing the site strategy for people, cost, service, and safety.
  • Customer Experience: Deliver an excellent customer experience by managing the flow of work and ensuring delivery targets are met.
  • KPI Management: Maintain target KPIs in the warehouse operations - receiving, picking, packing and dispatch, while managing unproductive hours to ensure these are kept to a minimum.
  • Incident Investigation: Investigate incidents in relation to HR policies or H&S procedures, ensuring full and comprehensive investigations are completed and producing written reports if needed.
  • Workflows Management: Work closely with the People Team to ensure that all relevant workflows are being correctly managed and actioned – e.g., timesheet approvals, absence management, contract offers, recruitment etc.
  • Maintenance Supervision: Supervise the on-shift engineers to ensure they can complete their maintenance tasks.
  • Employee Engagement: Champion engagement on site – listening to employees, supporting their needs and resolving their queries.

Requirements:

  • Leadership Experience: Significant leadership experience of a large, diverse team within a fast-paced warehouse or retail environment.
  • Resource Planning: Experience of resource planning.
  • Warehouse Management Systems: Familiarity with Warehouse Management systems.
  • Technical Skills: Proficiency in Excel/PowerPoint/Word and Outlook.
  • Analytical Skills: Strong analytical skills and experience working to KPIs and targets.
  • Health and Safety: Good understanding of Health and Safety procedures.
  • Certifications: IOSH Managing safely or NEBOSH general certificate - preferred.
  • Qualifications: Maths and English qualification at National Level 2 or equivalent.

Working Hours: This role's working hours are a rolling shift pattern of 4 days on 4 days off, 8.00am to 8.00pm.

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