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Retail Team Leader

2 months ago

Bristol, Bristol, United Kingdom Superdry careers Full time
Job Overview

As a Brand Lead at Superdry, you will be a key ambassador for our brand, delivering an exceptional customer experience in store. You will support the management team to motivate and lead the sales team to achieve store targets and drive excellence in all areas.

Main Responsibilities
  • Operations & Service
  • Utilize your local knowledge and sales expertise to provide an unparalleled brand experience.
  • Make informed decisions about consumer issues, taking ownership of handling complaints in store.
  • Embark on a journey to become a brand ambassador, embodying our values, behaviors, and style.
  • Be a positive role model, fostering trust through collaboration and open communication.
  • Take pride in maintaining a visually appealing store, ensuring it meets our high standards.
  • Take ownership of delivering business objectives, coaching the team to meet retail standards and service expectations.
  • Maintain a strong commercial awareness of your store, understanding key performance indicators and contributing fresh ideas to drive performance.
  • Hold keys for the store and take responsibility for opening and closing, including cash handling.
People Management
  • Support the day-to-day supervision of the team.
  • Provide clear direction to focus team activity on and off the shop floor, inspiring and engaging associates to achieve daily targets and review their progress.
  • Lead the team, working with managers, to hit store targets and create a positive work environment.
  • Offer timely feedback to associates, recognizing success and positively challenging underperformance. Contribute to the business talent review process and formal performance reviews.
Ideal Candidate
  • Experienced in retail/sales and operations, with a proven track record of success.
  • Passionate about our brand and consumers, with the ability to create memorable experiences.
  • Exposure to people management activities, with a focus on developing skills.
  • A creative thinker, always seeking innovative solutions.
Package Description
  • A competitive hourly rate.
  • 20 days holiday plus your birthday day off.
  • A new style-obsessed Superdry wardrobe with a generous clothing allowance.
  • Amazing staff discount with up to 50% online and in store.
  • Flexible working patterns, including 4-day working for full-time (dependent on store availability).
  • Style and Service obsession fueled by our awesome training and development.
  • Pension contributions.
  • Life assurance.