Waste Management Officer

3 weeks ago

Bristol, Bristol, United Kingdom Bristol Waste Company Full time
About the Role

We are seeking a highly motivated and experienced Waste Management Officer to join our team at Bristol Waste Company. As a key member of our team, you will be responsible for managing and processing requests for Mini Recycling Centres (MRCs), conducting site assessments, and overseeing the installation and communication processes.

Key Responsibilities
  • Manage and process new requests for MRCs from managing agents, landlords, developers, and members of the public.
  • Conduct site visits to assess the suitability of a MRC request.
  • Liaise with BWC operational teams and SHEQ to check suitability of sites.
  • Oversee the installation of MRCs and communication with residents and MRC requester.
  • Keep BWC management systems updated with new sites and services.
Planning Guidance and New Developments
  • Provide advice on suitable waste facilities and access for new builds.
  • Track applications for new developments to support forecasting of future growth in services.
  • Liaise with developers, operational teams, and SHEQ prior to practical completion to ensure final build provides suitable, accessible waste facilities.
  • Upon build completion, oversee the installation of new MRCs.
  • Raise orders and set up invoicing for waste and recycling containers.
Engagement
  • Work with Operational Support Team and MRC Supervisor to respond and deal with MRC enquiries received from residents, Councillors, and via the Council website.
  • Undertake bin assessments when residents request a larger bin due to household size.
  • Support the Customer Relations Team to investigate complaints of unauthorised second bins and take remedial action.
Requirements
  • A full UK driving license.
  • Results orientated with the ability to prioritise and to work to deadline.
  • Ability to use judgement, experience, and initiative to solve problems.
  • Strong understanding of waste management and recycling processes.
  • Proven experience in engaging with diverse communities and stakeholders.
  • Excellent interpersonal, oral, and written communication skills, including the ability to present complex information in concise reports.
  • Conflict resolution and mediation skills and an ability to handle sensitive situations with tact and diplomacy.
  • Ability to use data to inform decision-making and improve processes.
  • Understanding of health and safety regulations related to waste management.
  • Ability to conduct risk assessments and implement safety measures.
  • A positive, problem-solving attitude.
  • Ability to work autonomously and manage own time/workload.
  • A positive, solution-focused approach.
  • Strong team-working skills, with the ability to collaborate effectively with colleagues across different departments.
  • Ability to work outside and on foot.
  • Sound ICT skills, specifically MS Office suite.
Benefits
  • Annual leave package of 25 days plus 8 bank holidays.
  • Employer contribution of 5% into the company pension scheme.
  • Support for Mental Health, including a BUPA Employee Assistance Programme that provides support covering Mental Health, Financial, and Family-related topics.
  • Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme, and an onsite Physiotherapist.
  • Employee recognition 'Stand Out Award' and long service awards.
  • We recognise that everyone is different and strive to create an environment that supports all colleagues through flexible working.
About Bristol Waste Company

We are a leading waste management company that provides essential services to the community. Our mission is to deliver high-quality, value-for-money services that make a positive impact on the environment.

We are committed to creating a diverse and inclusive workplace where everyone feels valued and supported. If you are passionate about waste management and want to make a difference, we encourage you to apply for this exciting opportunity.

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