Sales and Administration Manager
2 months ago
Job Title: Senior Administrator/Office Manager
Company Description:
Proactive Group is a dynamic and growing organisation offering comprehensive facilities management, cleaning, and construction services. With a commitment to quality, safety, and efficiency, we provide a wide range of services to various sectors, ensuring high standards of workmanship and client satisfaction across every project.
Job Summary:
We are seeking a highly skilled and experienced Senior Administrator/Office Manager to join our team in Slough. As a key member of our office team, you will be responsible for managing and overseeing daily sales operations, performing administrative tasks, and ensuring seamless coordination of office activities.
Key Responsibilities:
- Lead and manage the sales team to achieve and exceed sales targets.
- Develop and execute effective sales strategies to drive revenue growth.
- Monitor team performance and provide coaching and mentoring to ensure continuous improvement.
- Build and maintain strong, long-term relationships with key clients.
- Ensure high levels of customer satisfaction through proactive communication and problem-solving.
- Identify opportunities for upselling and cross-selling to maximize revenue.
- Oversee all administrative functions, ensuring they are efficient and support business objectives.
- Manage office operations, including scheduling, resource allocation, and team logistics.
- Ensure compliance with company policies and procedures across all administrative activities.
- Continuously assess and improve sales and administrative processes to enhance efficiency.
- Implement best practices to drive operational excellence and streamline workflows.
- Prepare regular reports on sales performance, administrative efficiency, and other key metrics.
- Analyse data to identify trends, opportunities, and areas for improvement.
- Provide insights and recommendations to senior management based on analysis.
- Recruit, train, and develop high-performing teams in both sales and administration.
- Foster a positive work environment that encourages teamwork, innovation, and professional growth.
- Manage team logistics using GPS software and ensure effective communication and coordination.
- Work closely with marketing, finance, and operations departments to align strategies and ensure cohesive execution.
- Coordinate with various stakeholders to manage bookings, quotations, and customer communications through our CRM system.
- Respond to customer inquiries, manage complaints, and handle essential administrative functions, including user maintenance, reports, and dashboards.
Requirements:
Experience of working in the cleaning industry will be highly advantageous. You will need good secretarial skills, sales, admin, diary management experience, IT skills, excellent written and communication skills, an ability to work closely with other departments and to be able to work under pressure at times. Some basic finance or bookkeeping experience could also potentially be an advantage.
- Ability to communicate effectively with customers, clients, and staff
- Excellent communication and interpersonal abilities
- Experience in managing administrative tasks and office operations
- Ability to work well under pressure
- Problem-solving skills and attention to detail
- Positive and flexible approach to learning in role
- Self-motivated
- Sense of own initiative
- Ability to work effectively as part of a team
- Previous experience in the cleaning industry will be highly advantageous
- Training and career progression will be provided, where required
Salary: £27,500 - £35,000 pa
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