Warranty Administrator

1 month ago


Basingstoke, Hampshire, United Kingdom Jago Consultants Full time
Warranty Administrator Job Description

We are seeking a highly organized and efficient Warranty Administrator to join our team at Jago Consultants. As a Warranty Administrator, you will be responsible for ensuring accurate submissions of warranty and goodwill claims on a daily basis and monitoring warranty reports.

Key Responsibilities:
  • Ensure accurate and timely submissions of warranty and goodwill claims
  • Monitor warranty reports and identify areas for improvement
  • Administer warranty policy in the best interests of the dealership, manufacturer, and customer
  • Maintain accurate records of warranty submissions, credits, rejections, and customer contributions towards goodwill claims
  • Inform relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure
  • Ensure frontline staff complete records correctly when warranty is diagnosed on a vehicle
  • Maintain relationships with other staff members, specialist repairers, and manufacturers' representatives
  • Maintain knowledge on all warranty procedures and documentation
  • Support other staff members on all warranty-related matters
Requirements:
  • Organized and efficient with a passion for attention to detail
  • Friendly and approachable, with excellent communication skills
  • Disciplined and professional, with a strong work ethic
  • Experience within the motor trade is essential for this role

We look forward to hearing from you if you have the skills and experience required for this exciting opportunity.



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