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Front of House Ambassador

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Bannatyne Full time
{"title": "Front of House Assistant", "description": "Role Overview

Bannatyne is seeking a Front of House Assistant to provide exceptional customer service and create a warm welcome for our guests.

Key Responsibilities
  • Greet and welcome guests with a friendly and professional demeanor.
  • Manage spa bookings and appointments, ensuring a smooth scheduling process.
  • Process payments and maintain the reception area efficiently.
  • Assist with the promotion of spa services, special offers, and retail products.
  • Ensure the reception area is clean, tidy, and inviting at all times.
  • Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
Requirements
  • Strong interpersonal and communications skills.
  • A genuine passion for health, wellness, and customer service.
  • Excellent organisational skills and multitasking abilities.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Ability to work flexible hours, including weekends and holidays.
What We Offer
  • B-Fuelled - complimentary lunch or breakfast.
  • Flexible schedule.
  • 28 days annual leave increases with tenure.
  • Free gym membership.
  • Complimentary gym membership for another person (after 2 years service).
  • Discounted Spa Treatments - 30%.
  • Discounted Spa Goods - 20% ELEMIS Products.
  • Discounted Meals and Beverages - 50% cafe/bar.
  • Career & Personal Development training.
  • Mental Health, Well-Being and EAP Services.
  • Length of Service Awards.
  • Staff Awards and Bonuses.
  • Discounted entertainment and shopping.
About Bannatyne

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience.

", "lang_code": "en-US"}