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Service Delivery Advisor
2 months ago
The Customer Service team at IOSH is dedicated to delivering exceptional customer experiences. As a Customer Service Centre Advisor, you will be the first point of contact for our customers, providing support and resolving issues in a fast-paced environment.
Key Responsibilities:
- Handle customer enquiries and resolve issues in a timely and professional manner
- Collaborate with internal and external stakeholders to provide seamless support
- Work on exciting projects to improve customer experience and service delivery
- Provide first-class administrative support to ensure efficient operations
What We're Looking For:
- Previous customer service experience in a contact centre environment
- Excellent interpersonal and communication skills
- Ability to work independently and as part of a team
- Personal resilience and ability to work under pressure
- Efficient time management and organisation skills
What We Offer:
- Hybrid working and flexibility to ensure a positive work-life balance
- Comprehensive benefits package, including private medical insurance and healthcare cash plan
- Salary sacrifice pension scheme and individual performance-related pay scheme
- Up to five volunteering days per year and employee assistance programme
About IOSH:
The Institution of Occupational Safety and Health (IOSH) is the world's Chartered body for safety and health professionals. We believe in a completely personal environment, where you're treated like you want to be treated. No matter who you are, you can be yourself at IOSH.
