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European Operations Supervisor
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European Operations Supervisor
4 weeks ago
Seaham, Durham, United Kingdom Heathrow Personnel Full timeWe are seeking a highly skilled European Operations Supervisor to oversee the daily operations of our global freight forwarder.Key Responsibilities:Plan, direct, and control all operational activities on a day-to-day basis.Manage import and export shipping processes, ensuring compliance with regulations and legal requirements.Develop and implement effective...
European Operations Manager
2 months ago
We are seeking an experienced Operations Supervisor to join our team in Seaham, UK. As a key member of our operations team, you will be responsible for managing and developing the daily operations, ensuring that all areas operate effectively and efficiently.
About the Role:- Oversee the operation through planning, direction, and control of all operational activities on a day-to-day basis;
- Manage and develop team members to enable operational objectives to be met;
- Monitor activity to ensure that business is retained through effective communication and customer service;
- Maintain awareness of the Company products;
- Prepare performance progress reports for senior management on a monthly basis;
- Ensure effective month-end procedures are in place, making sure all trade routes are performing to the standard margin and gross profit accuracy reporting on any shipments falling outside of budget;
- Regularly review credit limits to ensure they are not exceeded;
- Regularly monitor and review our VAT and/or Duty exposure, making sure we are not allowing cargo to be released without cleared funds;
- Review and update requirements and customer rate profiles as required;
- Handle employee absences in line with Company policy;
- Manage the teams holiday requirements, ensure daily operations are covered at all times and that customer service is not affected;
- Ensure that specific customer requirements are met by working with the commercial team to produce any bespoke Standard Operating Procedures and Service Level Agreements;
- Continuously develop strong working relationships with key customers and suppliers;
- Develop constructive working relationships with overseas agents and offices and internal offices and departments resolving any concerns by ensuring corrective action is taken;
- Communicate health and safety and all insurance/legal compliance issues;
- Provide constructive input to the weekly team meetings, working as a team to provide best practice outcomes for the business as a whole;
- Work with the operations team to continually improve processes and business performance;
- Achieve agreed individual objectives;
- Understand and adhere to all Woodland policies and procedures relevant to the role;
- Support changes in the role necessary to take the department and business forward;
- Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.
- Previous experience as an Operations Supervisor within freight forwarding;
- Well-organised, prioritising and working within key deadlines in a fast-paced environment;
- Ability to work thoroughly, methodically with an excellent attention to detail;
- Collaborative working style with other members of the team as well as key stakeholders across the group;
- Natural ability to build and maintain strong working relationships;
- Team environment as well as being able to work autonomously when required;
- Flexible, adaptable, and open-minded, responding well to the ever-changing priorities and challenges;
- Proactive in looking at ways to improve processes and have the initiative to put them forward and where possible into practice;
- Active in seeking ways to enhance knowledge and improve performance;
- Self-motivated, with huge drive and ambition, thriving off achieving great success and helping to build a great place to work.
- We have a new UK benefits programme based on what our staff asked us for;
- Generous holiday allowance which rises with service;
- Recognition awards and Incentives;
- Length of service incentives;
- Enhanced occupational maternity pay;
- Profit share scheme;
- Salary sacrifice pension scheme;
- Life assurance;
- Health cash plan;
- Mental health and stress hotline;
- Retail discounts and awards;
- Discounted health club membership;
- Real career opportunities;
- Team bonding opportunities and events;
- To be part of a fast-moving exciting company with a great team of people.
We are committed to creating a safe and inclusive work environment where everyone can thrive. We believe that diversity and inclusion are key to our success and we are proud to be an equal opportunity workplace.
