Current jobs related to Customer Service Operations Leader - Ipswich, Suffolk - Suffolk County Council

  • Customer Service Team Lead

    1 month ago

    Ipswich, Suffolk, United Kingdom Opus People Solutions Full time

    Customer Service Team LeaderWe are seeking a talented and enthusiastic Customer Service Team Leader to join our team at Opus People Solutions. As a key member of our team, you will be responsible for leading and overseeing an operational team of Independence and Wellbeing Advisors, ensuring they deliver a high level of customer experience while promoting a...

  • Customer Service Team Lead

    4 weeks ago

    Ipswich, Suffolk, United Kingdom Opus People Solutions Full time

    Customer Service Team LeaderWe are seeking a talented and enthusiastic Customer Service Team Leader to join our team at Opus People Solutions. As a key member of our team, you will be responsible for leading and overseeing an operational team of Independence and Wellbeing Advisors, ensuring they deliver a high level of customer experience while promoting a...

  • Customer Service Team Lead

    4 weeks ago

    Ipswich, Suffolk, United Kingdom Opus People Solutions Full time

    Customer Service Team LeaderWe are seeking a talented and enthusiastic Customer Service Team Leader to join our team at Opus People Solutions. As a key member of our team, you will be responsible for leading and overseeing an operational team of Independence and Wellbeing Advisors, ensuring they deliver a high level of customer experience while promoting a...

  • Customer Service Ambassador

    6 days ago

    Ipswich, Suffolk, United Kingdom SSP Group Full time

    Customer Service AmbassadorAs a Customer Service Ambassador at SSP Group, you will be the face of our brand, providing exceptional customer experiences that exceed expectations. You will engage with customers, respond to their inquiries, and resolve any issues in a professional and courteous manner.About the RoleKey responsibilities include:Providing...

  • Customer Service Representative

    3 weeks ago

    Ipswich, Suffolk, United Kingdom Tesco Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Tesco Colleague. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key ResponsibilitiesProvide outstanding customer service, ensuring that every customer...

  • Customer Service Representative

    3 weeks ago

    Ipswich, Suffolk, United Kingdom Tesco Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Tesco Colleague. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key ResponsibilitiesProvide outstanding customer service, ensuring that every customer...

  • Customer Service Champion

    1 week ago

    Ipswich, Suffolk, United Kingdom Hilton Community Services Ltd Full time

    Main Purpose:To champion our customer service standards, deputise for Service Managers, and mentor Team Leaders and Support Workers to ensure all Tenants receive individualised high quality support.Key Responsibilities:Communicate effectively with all our Tenants and their families to exceed their expectations.Ensure all staff communicate in a manner that...

  • Customer Service Champion

    2 weeks ago

    Ipswich, Suffolk, United Kingdom Hilton Community Services Ltd Full time

    Main PurposeTo take a lead role in championing our customer service standards, deputise for Service Managers, and mentor Team Leaders and Support Workers to ensure all Tenants receive individualised high quality support.Key ResponsibilitiesCommunicate effectively with all our Tenants and their families in a manner that exceeds their expectations.Ensure all...

  • Customer Service Champion

    4 weeks ago

    Ipswich, Suffolk, United Kingdom Hilton Community Services Ltd Full time

    Main Purpose:To champion our customer service standards, deputise for Service Managers, and mentor Team Leaders and Support Workers to ensure all Tenants receive individualised high quality support.Key Responsibilities:Communicate effectively with all our Tenants and their families to exceed their expectations.Ensure all staff communicate with Tenants in a...

  • Customer Service Champion

    4 weeks ago

    Ipswich, Suffolk, United Kingdom Hilton Community Services Ltd Full time

    Main Purpose:To champion our customer service standards, deputise for Service Managers, and mentor Team Leaders and Support Workers to ensure all Tenants receive individualised high quality support.Key Responsibilities:Communicate effectively with all our Tenants and their families to exceed their expectations.Ensure all staff communicate with Tenants in a...

  • Customer Service Champion

    1 month ago

    Ipswich, Suffolk, United Kingdom Hilton Community Services Ltd Full time

    Main Purpose:To champion our customer service standards, deputise for Service Managers, and mentor Team Leaders and Support Workers to ensure all Tenants receive individualised high quality support.Key Responsibilities:Communicate effectively with all our Tenants and their families to exceed their expectations.Ensure all staff communicate with Tenants in a...

  • Customer Service Champion

    1 month ago

    Ipswich, Suffolk, United Kingdom Hilton Community Services Ltd Full time

    Main Purpose:To champion our customer service standards, deputise for Service Managers, and mentor Team Leaders and Support Workers to ensure all Tenants receive individualised high quality support.Key Responsibilities:Communicate effectively with all our Tenants and their families to exceed their expectations.Ensure all staff communicate with Tenants in a...

  • Financial Services Team Leader

    3 weeks ago

    Ipswich, Suffolk, United Kingdom TIME Appointments Ltd Full time

    Job Title: Financial Services Team LeaderDue to their continued success, our client, a highly regarded Financial Services specialist based in Ipswich, is currently recruiting for a dedicated Team Leader to lead and motivate a busy team of Advisors.Key Responsibilities:Proven experience of leading and motivating a customer service/financial services team,...

  • Financial Services Team Leader

    3 weeks ago

    Ipswich, Suffolk, United Kingdom TIME Appointments Ltd Full time

    Job Title: Financial Services Team LeaderDue to their continued success, our client, a highly regarded Financial Services specialist based in Ipswich, is currently recruiting for a dedicated Team Leader to lead and motivate a busy team of Advisors.Key Responsibilities:Proven experience of leading and motivating a customer service/financial services team,...

  • Customer Service Champion

    1 month ago

    Ipswich, Suffolk, United Kingdom Hilton Community Services Ltd Full time

    Ipswich-based RoleMAIN OBJECTIVETo champion our customer service standards, deputise for Service Managers, and mentor Team Leaders and Support Workers to ensure all Tenants receive individualised high-quality support.KEY RESPONSIBILITIESPromote and communicate with all our Tenants and their families in a manner that exceeds their expectations.Ensure all...

  • Customer Service Champion

    1 month ago

    Ipswich, Suffolk, United Kingdom Hilton Community Services Ltd Full time

    Ipswich-based RoleMAIN OBJECTIVETo champion our customer service standards, deputise for Service Managers, and mentor Team Leaders and Support Workers to ensure all Tenants receive individualised high-quality support.KEY RESPONSIBILITIESPromote and communicate with all our Tenants and their families in a manner that exceeds their expectations.Ensure all...

  • Service Operations Manager

    2 weeks ago

    Ipswich, Suffolk, United Kingdom WTW Full time

    Service Team LeaderThe Service Team Leader plays a crucial role in ensuring that FINEX FI operates in alignment with WTW's operational requirements.Key Responsibilities:Reports directly to the FINEX FI Practice ManagerEnsures accurate and compliant client documentationSubject Matter Expert for the FINEX FI SPOE processEnsures FINEX FI compliance with WTW...

  • Customer Service Champion

    2 weeks ago

    Ipswich, Suffolk, United Kingdom Hilton Community Services Ltd Full time

    At Hilton Community Services Ltd, we are seeking a Customer Service Champion to take a lead role in championing our customer service standards. The successful candidate will deputise for Service Managers and mentor Team Leaders and Support Workers to ensure all Tenants receive individualised high quality support.Main Responsibilities:To promote and...

  • Financial Services Team Leader

    1 month ago

    Ipswich, Suffolk, United Kingdom TIME Appointments Ltd Full time

    Job Title: Team Leader - Financial ServicesTIME Appointments Ltd is seeking a dedicated Team Leader to lead and motivate a busy team of Advisors in our Financial Services division.Key Responsibilities:Lead and motivate a team of Advisors to achieve exceptional customer service and sales results.Develop and implement strategies to improve team performance,...

  • Financial Services Team Leader

    1 month ago

    Ipswich, Suffolk, United Kingdom TIME Appointments Ltd Full time

    Job Title: Team Leader - Financial ServicesTIME Appointments Ltd is seeking a dedicated Team Leader to lead and motivate a busy team of Advisors in our Financial Services division.Key Responsibilities:Lead and motivate a team of Advisors to achieve exceptional customer service and sales results.Develop and implement strategies to improve team performance,...

Customer Service Operations Leader

3 months ago

Ipswich, Suffolk, United Kingdom Suffolk County Council Full time
Position Overview

As a Customer Services Manager, you will oversee the daily operations of customer service delivery for Suffolk County Council and its partner organizations. Your role will encompass managing the Customer Service Centre, Customer Contact Centre, and associated reception services.

Key Responsibilities
  • Lead and inspire a team of Team Leaders to provide exceptional service to customers.
  • Act as the primary point of contact for all customer interactions within the council.
  • Support the Head of Service in driving business transformation initiatives aimed at enhancing service delivery and customer satisfaction.
Qualifications

The ideal candidate will have a strong commitment to customer service, with at least five years of experience managing a high-volume contact centre. We seek an individual with:

  • Outstanding interpersonal skills and the ability to foster a positive team environment.
  • A proactive approach to identifying opportunities for operational improvements.
  • Strong analytical skills, with the ability to leverage data to influence decision-making.
  • A comprehensive understanding of Customer Relationship Management systems and contact centre telephony.
Benefits

In addition to a competitive salary, Suffolk County Council offers a range of benefits, including:

  • A career average pension scheme.
  • Generous holiday and sick leave entitlements.
  • Subsidized parking and public transport discounts.
  • Access to free swimming and a cycle purchase scheme.
  • Opportunities for personal and professional development.
  • Flexible and hybrid working arrangements.
  • Employee Assistance Programme.

If you are dedicated to enhancing customer service and are eager to contribute innovative ideas, this role presents an excellent opportunity to shape the future of customer services within Suffolk County Council.