Technology Risk Analyst Lead

2 months ago

Cardiff, Cardiff, United Kingdom Starling Bank Full time
About the Role

We are seeking a highly skilled and experienced Operational Resilience Manager to join our First Line Information Technology & Security Risk team at Starling Bank. As a key member of our team, you will play a critical role in ensuring the continued operational resilience and preparedness of our organization.

Key Responsibilities
  • Manage the Bank's technical resilience and continuity arrangements, ensuring that all necessary procedures are in place to prevent, respond, recover, and learn from operational disruption events.
  • Create, maintain, and update the Bank's continuity and recovery documentation, ensuring that it is accurate, up-to-date, and compliant with regulatory requirements.
  • Work closely with Technology teams to ensure that resilience, continuity, and recovery activities are completed, and that all necessary testing is performed to ensure the effectiveness of our continuity plans.
  • Ensure that the Bank's regulatory obligations are well understood and that any changes are communicated in a timely manner.
  • Work with stakeholders to ensure that business impact and risk assessments are performed, and that all necessary mitigation strategies are in place.
  • Maintain the Bank's continuity and recovery documentation, ensuring that it is accurate, up-to-date, and compliant with regulatory requirements.
  • Produce accurate and timely reports regarding the Bank's resilience, continuity, and recovery arrangements.
  • Manage the Bank's testing strategy, ensuring that all necessary tests are performed, recorded, and that lessons learned are implemented.
  • Engage with the Third Party Risk Management and Vendor Management teams to obtain sufficient assurance about the continuity and resilience arrangements of our vendors.
  • Contribute to and participate in the continued development of our operational resilience, business continuity, and disaster recovery management systems.
  • Support continual improvement activities within the team.
Requirements
  • A comprehensive understanding of operational resilience, business continuity, and disaster recovery standards and best practice.
  • A strong analytic ability to look at complex business processes, identify opportunities for improvement, and recommend business process improvements.
  • A pragmatic approach and the ability to work collaboratively in a technology-driven environment to develop proportionate response plans.
  • Develop and maintain an understanding of the operational regulatory environment.
  • Take responsibility and do the right thing for customers, colleagues, and partners.
Desirable Skills and Experience
  • Experience working within financial services or business continuity management.
  • Experience of working with industry-recognized standards and frameworks such as ISO and NIST.
  • Experience of information technology systems and processes, including cloud.
  • Experience working with key stakeholders, developing working relationships, and providing insightful management reporting and information.
  • Good attention to detail, analysis, and presentation skills.
  • Flexibility in your approach to meeting goals as part of the wider team.
  • An innovative mindset and general interest in information technology, automation, and development (including coding).
Interview Process

Our interviewing process is a two-way conversation, and we want you to have the time and opportunity to get to know us as much as we are getting to know you. Our interviews are conversational, and we want to get the best from you, so come with questions and be curious.

  • Initial interview with 2 team members - 45 minutes.
  • Second interview with the line manager - 45 minutes.
  • Final interview with our CISO - 45 minutes.
Benefits
  • 25 days holiday (plus take your public holiday allowance whenever works best for you).
  • An extra day's holiday for your birthday.
  • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off.
  • 16 hours paid volunteering time a year.
  • Salary sacrifice, company-enhanced pension scheme.
  • Life insurance at 4x your salary & group income protection.
  • Private Medical Insurance with VitalityHealth, including mental health support and cancer care.
  • Partner benefits, including discounts with Waitrose, Mr&Mrs Smith, and Peloton.
  • Generous family-friendly policies.
  • Incentives, including a refer-a-friend scheme.
  • Perkbox membership, giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks.
  • Access to initiatives, including Cycle to Work, Salary Sacrificed Gym partnerships, and Electric Vehicle (EV) leasing.

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