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Executive Director of Business Operations
2 months ago
We are seeking a highly skilled and experienced Executive Director of Business Operations to join our team at Stratstone. As a key member of our leadership team, you will be responsible for driving the financial performance of our business, empowering your team to excel, and contributing to the development of our company's future strategy.
Key Responsibilities- Financial Performance: Deliver top financial results across all departments by providing a first-class experience for our associates and customers.
- Process Excellence: Ensure all processes and standards are met in line with regulatory requirements, maintaining showroom excellence in line with manufacturer standards.
- Customer Service: Champion outstanding customer service, coaching your team to deliver exceptional service throughout their respective teams.
- Leadership: Lead from the front on all aspects of your dealership, including new and used car sales, associated products, parts, labor, and aftersales care.
- Talent Management: Recruit, develop, and retain talented associates, motivating them to be the best they can be and supporting them with regular reviews, training, and progression plans.
- Manufacturer Relationships: Build meaningful relationships with manufacturers by implementing brand strategies, policies, and procedures to an exceptional level.
- A proven top-performer at leadership level within the automotive sector, driven by a passion for the industry.
- Knowledgeable of vehicle, consumer credit, and trade practice legislation, with the ability to satisfy the requirements of GI Compliance and be of 'good financial repute'.
- Experienced in managing budgets and leading high-performing teams, dedicated to motivating and coaching your team to be the best they can be.
- Customer-oriented with excellent communication skills and a people-first mindset.
At Stratstone, we are committed to delivering exceptional customer experiences and driving business success. We believe in nurturing talent from within, creating a culture where your growth is our mission. We offer structured career paths, ongoing development opportunities, and a collaborative work environment that empowers you to thrive.
