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IT Support Technician

3 months ago

Nottingham, Nottingham, United Kingdom Nottingham College Full time
Position Overview:

As an integral part of the IT Services team, the IT Support Technician will play a crucial role in enhancing technology and improving the delivery of IT services across various locations.

Key Responsibilities:

The IT Support Technician will be responsible for:

  • Providing exceptional onsite and remote assistance to users, ensuring adherence to established process frameworks.
  • Managing local call queues effectively and delivering technical support via Teams, remote access, and in-person visits.
  • Offering desktop support, Microsoft 365 assistance, and resolving local network and telephony issues.
  • Conducting low-level server hardware support in alignment with service level agreements.
Selection Criteria:

Applicants will be evaluated based on essential and desirable criteria outlined in the person specification. It is important to provide clear evidence of how you meet these criteria, as they are vital to the selection process.

Our Commitment:

At Nottingham College, we value teamwork and inclusivity. We strive to create a welcoming environment that promotes respect and supports our community of staff and students in reaching their full potential while celebrating diversity.

We are dedicated to being an employer of choice by fostering a workplace free from discrimination, harassment, and bullying. A diverse workforce enhances innovation and creativity, leading to improved outcomes.

We encourage applications from individuals with varied experiences and perspectives, and we are open to reasonable adjustments for successful candidates.

Safeguarding:

Nottingham College is committed to safeguarding and promoting the wellbeing of all students and expects all staff and volunteers to share this commitment. Background checks, including employer references, will be conducted as part of the hiring process.