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IT Support Specialist

2 months ago


Bristol, Bristol, United Kingdom SCC Full time
Job Title: Trainee EUC Incident/Request Engineer

Contract Type: Permanent

Salary Package: £, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year

Hours: Rota shifts between am - pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs

Interview Process: Multi-stage process

Why SCC?

  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working & core hours in line with role requirements
  • Career development and life-long learning opportunities
  • Opportunity to join Europe's largest privately-owned IT Company
Job Purpose:

The role is to assist the delivery of IT Services to the end client through supply of contracted services and value add, and to deliver an effective and efficient customer-focused service to all of our customer's IT users, meeting service level agreements and customer expectations.

Key Responsibilities:
  • Incident and request ownership and management
  • Second Line support for software and hardware fault resolution
  • Installation, moves and addition services in relation to IT equipment on customer sites
  • Contribute to activities of all onsite SCC teams as required
  • Software installation and remediation
  • Analysis of IT tickets, prioritising accordingly
  • Follow local asset management policies and procedures
  • Planning and direction of own activities with minimal management supervision
  • Meet or exceed the SLA commitments
  • Contribute to activities of all onsite SCC teams as required
  • Proactive search for improvements & ensuring these are captured & progressed
  • Work with onsite management to develop and improve the service being provided
  • Adhere, at all times, to company policies and procedures
  • To ensure safe working environment with regards to local Fire, Security and Health & Safety regulations
Skills and Experience:
  • Strong knowledge of Microsoft desktop operating systems
  • A customer-orientated approach with excellent communication and organisational skills
  • Ability to effectively influence and negotiate with personnel at various organisational levels
  • Strong analytical, creative problem solving and planning skills to achieve results
  • Ability to manage & create documents which are professional & articulate
  • Ability to prioritise, plan and meet deadlines
  • Ability to handle difficult and demanding customer environments
  • ITIL awareness
About You:

We are looking for a motivated and skilled individual to join our team as a Trainee EUC Incident/Request Engineer. The successful candidate will have a strong background in IT and excellent communication skills.