Corporate Receptionist

4 weeks ago

London, Greater London, United Kingdom Mitie Full time
Job Title: Corporate Receptionist

Join Mitie, the UK's leading facilities management and professional services company, as a Corporate Receptionist and be part of a dynamic team that delivers exceptional service to our clients and customers.

Job Summary:

We are seeking a highly organized and customer-focused individual to provide exceptional reception services to our clients, visitors, and employees. As a Corporate Receptionist, you will be the first point of contact for our organization, providing a warm and welcoming experience to all who enter our premises.

Key Responsibilities:
  • Provide exceptional customer service to clients, visitors, and employees, anticipating and addressing their needs proactively.
  • Manage the reception area, ensuring cleanliness and organization, and maintaining high levels of security awareness.
  • Answer and direct incoming calls in a courteous and efficient manner, and provide accurate information about the company, its services, and facilities.
  • Assist with administrative tasks such as sorting mail, managing courier deliveries, and booking meeting rooms.
  • Collaborate with other receptionists, WPM team, Security Team, FM Team, and administrative staff to ensure smooth operations across the organization.
  • Deliveries – Ensure all are checked and notification to whom requested.
  • Meeting Rooms – Dairy management for meeting rooms on site.
  • Fire checks – Ensure site fire alarms / fire extinguisher / PAT testing are completed.
  • First Aid checks.
  • Building Faults – Logging and tracking of site faults.
  • Notice Boards – Ensuring Health & Safety notice boards are correct.
Requirements:
  • 2 years' previous customer service experience within a reception, switchboard or room booking environment, Qualified First aider or willing to undertake a course.
  • Strong communication skills (both written and verbal).
  • Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint.
  • The ability to interact confidently with all levels of the business and guests.
  • Excellent organisational and multitasking abilities, with a keen attention to detail.
  • Ability to maintain composure and professionalism in fast-paced or challenging situations.
Working at Mitie:

Mitie is a people business, and our people are at the heart of everything we do. We are committed to providing a positive and inclusive work environment that supports the well-being and development of our employees. As a Corporate Receptionist, you will be part of a dynamic team that is passionate about delivering exceptional service to our clients and customers.

Benefits:

We offer a range of benefits that suit your lifestyle, including a virtual GP, financial wellbeing assistance, and access to high street discounts. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan. Our employees are recognized for their hard work through our Mitie Stars program, with cash prizes and a top prize of £10,000.

Progressing Your Career:

We are committed to supporting the development and progression of our employees. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Our success is a direct result of the experience and quality of our people, and we are always looking for talented individuals to join our team.

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