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Senior Infrastructure Engineer

2 months ago

Bradford, Bradford, United Kingdom Interface Recruitment UK Full time
Job Title: 3rd Line Support Engineer

We are seeking a highly skilled and experienced 3rd Line Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing advanced technical support and maintenance for our organization's infrastructure and systems.

Key Responsibilities:
  • Deliver high-quality technical support and maintenance for our infrastructure and systems, ensuring optimal performance and availability.
  • Collaborate with the IT team to identify and resolve complex technical issues, and implement new developments aligned with our organization's strategy.
  • Provide expert-level technical guidance and support to the IT team and other stakeholders, ensuring seamless communication and collaboration.
  • Develop and maintain technical documentation, procedures, and knowledge base articles to ensure accurate and up-to-date information.
  • Participate in on-call rotations and provide 24/7 support for critical systems and infrastructure.
Requirements:
  • Proven experience in a 3rd Line Support Engineer role, with a strong background in Microsoft and virtualized environments.
  • Excellent technical knowledge and experience in supporting Windows Operating Systems, Microsoft Office Software, and Microsoft Exchange.
  • Good working knowledge of Microsoft Windows Server, Active Directory, and network services (TCP/IP, DNS, Group Policy, DHCP).
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with the ability to provide clear and concise technical guidance and support.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible working arrangements, including remote work options.