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Medical Office Coordinator

2 months ago

Hull, Kingston upon Hull, United Kingdom James Alexander Family Practice Full time

Job Summary

We are seeking a highly organized and efficient Medical Office Coordinator to join our team at James Alexander Family Practice. As a Medical Office Coordinator, you will play a vital role in providing exceptional patient care and administrative support to our clinical staff.

Main Responsibilities

  • Process personal, telephone, and electronic requests for appointments
  • Answer incoming calls, transferring calls or dealing with the caller's request appropriately
  • Signpost patients to the correct service
  • Process incoming and outgoing mail
  • Initiate contact with and respond to requests from patients, team members, and external agencies
  • Read code data on electronic medical records
  • Photocopy documentation as required
  • File and store records as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into patients' healthcare records as necessary
  • Scan patient-related documentation and attach scanned documents to patients' healthcare records
  • Process requests for information, such as subject access requests, insurance/solicitors letters, and DVLA forms, to the administrative team
  • Manage all queries, including administrative queries, in an efficient manner
  • Maintain a clean, tidy, and effective working area at all times
  • Support all clinical staff with general tasks as requested

About Us

James Alexander Family Practice is a large Primary Care Organisation delivering general medical services across two sites. We function as two separate teams but come together to support each other with training, educational events, and celebrations. Our total list size is over 20,000 patients, with a diverse clinical team of medical and non-medical staff.

Person Specification

  • Essential:
    • GCSE grade A to C in English and Maths
    • Ability to work individually or as part of a team
    • Ability to apply yourself in an appropriate manner in a potentially challenging environment
  • Desirable:
    • Previous experience in a similar role would be advantageous but not essential as full training will be provided
    • Experience of working in primary care desirable but not essential as full training will be provided

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.