Clinical Operations Supervisor

3 weeks ago

Braintree, Essex, United Kingdom Hertfordshire Partnership University NHS Foundation Trust Full time

Position Overview

We are excited to announce a leadership opportunity for a Band 7 Clinical Operations Supervisor within the Herts and Mid Essex Talking Therapies Digital Team, part of Hertfordshire Partnership University NHS Foundation Trust. We are looking for an outstanding individual to lead a diverse primary care team. As a key member of the leadership group, the successful candidate will collaborate with service managers and clinical leaders to ensure the delivery of efficient, safe, and high-quality services to our clients. The role involves ensuring that service delivery aligns with our key performance metrics.

Key Responsibilities

This is a remarkable opportunity for a candidate with experience in healthcare leadership to join our organization. The ideal candidate should possess expertise in:

  • Team development and leadership
  • Performance oversight
  • Staff recruitment
  • Conflict resolution

We are in search of a proactive and innovative individual who is dedicated to enhancing service quality to achieve optimal outcomes for our clients.

The successful candidate will demonstrate the ability to manage intricate processes, foster effective working relationships, and guide the team towards success.

About Our Organization

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is a distinguished organization with ambitious goals. We are one of only five mental health trusts to receive an overall rating of 'Outstanding' from the Care Quality Commission, and we aspire to be the premier provider of mental health and specialized learning disability services in the nation.

Our team of over 3,500 professionals delivers health and social care to more than 400,000 individuals facing mental health challenges, physical health issues, and learning disabilities across various regions. We provide these services within community settings and several inpatient facilities. Additionally, we offer a range of nationally commissioned specialized services, including Tier 4 services for children and young people, perinatal services, and secure learning disability services.

The care we provide significantly impacts the lives of our clients, their families, and caregivers, emphasizing choice, independence, and equality, with our Trust values integrated throughout our operations:

Our Trust values are:

  • Welcoming
  • Kind
  • Positive
  • Respectful
  • Professional

These values are fundamental to our identity, guiding our actions and interactions.

Role Responsibilities

The Clinical Operations Supervisor will collaborate closely with the Service Manager to uphold the highest standards of practice and service delivery. This role includes managing both clinical and non-clinical operational systems and processes within the team.

The successful candidate will leverage their management expertise to spearhead service enhancements and developments.

They will lead a multidisciplinary team, focusing on service coordination, staff welfare, supervision, client support, complaint resolution, and service improvement initiatives.

This position offers the opportunity to cultivate a positive and supportive team environment, adhering to Trust values while actively responding to the team's needs.

Qualifications and Experience

Essential Qualifications

  • A master's level qualification in management or a related field, or equivalent knowledge gained through relevant experience.

Desirable Qualifications

  • Completion of a leadership course or willingness to pursue a relevant program.
  • Higher management qualification such as an MBA or LEAN training.

Essential Experience

  • Extensive experience in a general management role within a complex organization.
  • Experience within the NHS.
  • Proven track record in leading and managing teams, including recruitment, staff appraisal, personal development, and performance management.
  • Budget management experience.
  • Experience at SPWP or HIW level.

Desirable Experience

  • Experience managing multiple and complex tasks under tight deadlines.
  • Experience in developing and enhancing health services.
  • Experience in planning and implementing innovative working methods using appropriate methodologies.

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