Restaurant Service Manager

3 days ago

London, Greater London, United Kingdom Scott's Restaurant Full time
Restaurant Service Manager

Scott's Mayfair, a renowned restaurant in London's prestigious Mayfair district, is seeking a dedicated and service-oriented Restaurant Service Manager to join our team. As a key member of our service team, you will play a pivotal role in delivering an exceptional dining experience, overseeing the coordination of service, and ensuring the satisfaction of our guests.

Key Responsibilities:
  • Lead and coordinate the service team to ensure smooth operations.
  • Greet guests with warmth and professionalism.
  • Take precise and detailed food and beverage orders, showcasing a thorough knowledge of the menu.
  • Provide guests with insightful information about specials, wine pairings, and menu offerings.
  • Collaborate seamlessly with kitchen and other staff to maintain an efficient and harmonious workflow.
  • Address guest inquiries, concerns, and special requests with finesse and courtesy.
  • Uphold the highest standards of cleanliness and presentation in the dining area.
Requirements:
  • Proven experience as a Restaurant Service Manager or in a similar supervisory role in a high-end restaurant or luxury establishment.
  • Exceptional customer service and communication skills.
  • Thorough knowledge of fine dining etiquette and service standards.
  • Ability to lead and motivate a team in a fast-paced environment.
  • Attention to detail and a passion for delivering an outstanding guest experience.
Benefits:
  • Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group.
  • Unrivalled opportunities for progression across the Group.
  • Paid overtime.
  • 28 days holiday, increasing with length of service up to 5 extra days.
  • Recommend a friend scheme with great bonuses per individual referral.
  • Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more.
  • Reward programmes, long service awards, and staff recognition and incentives.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

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