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Customer Service Representative
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Customer Service Representative
2 months ago
We are seeking a highly skilled and empathetic Customer Service Specialist to join our team at Zopa Bank. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through live chat, email, and phone support.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner
- Investigate and resolve customer complaints and concerns
- Administer orders, including order placement and amendments
- Update customer accounts and provide accurate information
- Provide excellent customer service and support to the wider business
- Identify and escalate any issues or concerns
- Ensure compliance with industry standards and regulations
We are looking for a strong communicator with excellent interpersonal skills, who is able to work effectively in a team environment. You will have a positive attitude, be proactive, and have a willingness to learn and develop your skills.
What We OfferWe offer a competitive salary and benefits package, as well as opportunities for career growth and development. You will work in a dynamic and supportive team environment, with a focus on delivering exceptional customer experiences.
Working ArrangementsWe offer a flexible working arrangement, with the option to work from home or in our office. You will be required to work a standard 5-day week, with occasional weekend shifts.
Why Join Us?Zopa Bank is a leading provider of financial services, with a strong commitment to customer satisfaction and employee well-being. We offer a dynamic and supportive work environment, with opportunities for career growth and development.
