Retail Banking Specialist
3 weeks ago
About the Role
Metro Bank is seeking a highly skilled and customer-focused individual to join our team as a Banking Representative. As the face of our bank, you will be responsible for delivering exceptional customer service and promoting our products and services to our customers.
Key Responsibilities
- Provide excellent customer service and support to our customers, responding to their queries and resolving any issues in a timely and professional manner.
- Work as part of a team to achieve store objectives and prioritize tasks against changing customer demand.
- Act as a brand ambassador in the community, promoting Metro Bank's values and services.
- Stay up-to-date with regulatory and non-regulatory training to ensure compliance and fairness in all transactions.
Requirements
- Profound understanding of the risks associated with the role and their implications for both yourself and our customers.
- Proficiency in computer skills, including a working knowledge of Microsoft Office.
- Experience in handling customer service queries and operating in an environment with controlled processes in place.
What We Offer
- Competitive salary, discretionary annual bonus, and a comprehensive benefits package.
- Extensive training and internal opportunities for career advancement.
- Emphasis on work-life balance, offering opportunities for flexible shift patterns tailored to accommodate your professional responsibilities and personal life.
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