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Technical Support Specialist

2 months ago

Reading, Reading, United Kingdom Microsoft Full time
Overview

Microsoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for delivering a seamless support experience to customers worldwide. As a Technical Support Engineer, you will be part of the Customer Service & Support (CSS) team, which builds trust and confidence for every person and organization through delivering a differentiated and connected customer experience.

Responsibilities

As a Technical Support Engineer, you will own, investigate, and solve complex customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. You will also lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.

Requirements
  • Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND technical support, technical consulting experience, or information technology experience
  • Knowledge of container technology and fluency in Kubernetes
  • Experience with Core Linux administration (boot process, file systems, network device and protocol configuration)
  • Understanding of the Networking OSI model and related concepts
Preferred Qualifications
  • Microsoft Technology Certifications or CK A/AD/S
  • Knowledge of Microsoft Cloud
  • Knowledge of Open Shift, or Redhat technologies
  • Knowledge of Windows Operating System and Virtualization concepts
  • Knowledge of networking concepts including VIPs, NAT, DNS
  • Knowledge of container specific networking concepts such as CNI
  • Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.)
Language Qualification

English Language: fluent in reading, writing, and speaking.

Benefits

Microsoft offers a range of benefits and perks, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, and opportunities to network and connect.