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Travel Industry Professional

2 months ago

Bradford, Bradford, United Kingdom Corporate Travel Management (CTM) UK Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Travel Industry Professional in our Bradford office. As a key member of our Corporate Travel Management (CTM) team, you will play a vital role in providing exceptional customer service to our clients and suppliers.

Key Responsibilities
  • Customer Service: Provide a high level of customer service and support to both internal and external customers and suppliers, ensuring that all interactions are handled efficiently, politely, and professionally.
  • Travel Knowledge: Maintain a good level of understanding of all our hotel reservations and invoicing systems, as well as our online booking tools, to provide guidance and support to clients.
  • Problem-Solving: Resolve customer queries and issues in a timely and effective manner, using your analytical and problem-solving skills to find solutions.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives, and contribute to a positive and supportive team environment.
Requirements
  • Customer Service Skills: Excellent customer service skills, with the ability to communicate effectively with clients and suppliers.
  • Travel Industry Knowledge: Good understanding of the travel industry, including hotel reservations and invoicing systems, as well as online booking tools.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to resolve customer queries and issues.
  • Teamwork: Ability to work collaboratively as part of a team, contributing to a positive and supportive team environment.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and development within the company.
  • Supportive Team Environment: A supportive and collaborative team environment.